Helpdesk Engineer

Helpdesk Engineer Job Description Template

Our company is looking for a Helpdesk Engineer to join our team.

Responsibilities:

  • Write training manuals;
  • Train computer users;
  • Ask questions to determine nature of problems;
  • Respond to email messages for customers seeking help;
  • Install computer peripherals for users;
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
  • Maintain daily performance of computer systems;
  • Install, modify, and repair computer hardware and software;
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;
  • Run reports to determine malfunctions that continue to occur;
  • Clean up computers;
  • Respond to queries either in person or over the phone;
  • Run diagnostic programs to resolve problems;
  • Walk customer through problem-solving process;
  • Follow up with customers to ensure issue has been resolved.

Requirements:

  • Matric essential;
  • Technical hands-on experience with Microsoft, Windows, Active Directory, Exchange;
  • 1st Line and 2nd line support experience;
  • Relevant diploma/degree/certifications advantageous.