IT Support Engineer

IT Support Engineer Job Description Template

Our company is looking for a IT Support Engineer to join our team.

Responsibilities:

  • Handling and supporting query raised by Jr Engineer and guide them accordingly;
  • Ensuring all the server Backup is in place and troubleshoot if required;
  • Monitoring and Patching all the server;
  • Troubleshooting and Resolving query of Networking device and maintaining backup and report;
  • Reporting and maintaining Network diagrams and all the documentation of clients;
  • Understand and resolve client query as per SLA;
  • Willing to work at any stage in organization;
  • Ensure 100% up time of server;
  • Hardware.

Requirements:

  • Should be graduate of IT or any 4-year related courses;
  • Should know how to handle concerns on hardware and software; know basic troubleshooting and basic networking;
  • Virtual Server;
  • Computer Hardware Troubleshooting;
  • Linux;
  • Fresh graduates are welcome to apply;
  • Multiservice provider software like Autotask;
  • Any Graduate – Any Specialization • Certification: MCSE Additional: CCNA, CCNP, CCIE R and S (Optional);
  • Willing to be trained;
  • Microsoft office Suite;
  • Willing to do field work;
  • MFP Printer;
  • Window Power Shell or any other scripting command VB Python etc;
  • Microsoft office 365;
  • Window Server 2012.