Pharmacy Manager Al Barsha, Dubai

About GluCare

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables IoT devices machine learning and artificial intelligence to empower our clinicians and provide personalized and data-driven coaching to our patients.

Job Summary:

A Pharmacy Manager manages the provision of high quality safe comprehensive (clinical supply financial and operational) pharmaceutical services in the Pharmacy and Clinic. The manager is expected to act as a role model in line with corporate objectives which includes an in clinic pharmacy and digital platform working together.

The manager will manage pharmacy processes and clinical pharmacists who work closely with healthcare professionals to decide upon the best medications to treat patient symptoms. It is a job that requires extensive medical and pharmaceutical knowledge specifically for Diabetes.

Duties and Responsibilities:

In addition to the normal duties of a Pharmacist as listed at the bottom of this document the manager will have the following additional responsibilities:

• Ensure the pharmacy rota is completed monthly with adequate staffing and vacation coverage (with the approval of the Medical Director and HR representative.)
• Ensure the pharmacy staff have clocked in and out each shift and are accurate monthly
• Pharmacy processes and documentation are complete accurate and timely including but not limited to:
• Inventory lists
• High alert medication lists and processes
• Sales recording
• Purchasing/procurement
• Petty cash
• Quality metrics
• Committee participation and attendance
• Policy revisions and updates
• Device Management
• Diamond Management
• Insurance Management
• Ensure new Pharmacy staff are trained and competent to fulfill the responsibilities of pharmacy staff as outlined in the JD.
• Provide input into the evaluation process of pharmacy staff
• Be prepared to cover pharmacy operations during emergencies and unplanned absences of pharmacy staff.

Pharmacist Duties and Responsibilities:

• Communication- Coordinate with nurses physicians nutritionists and therapists to create a customized care plan for participants for overall health and well being in person and on a digital platform.
• Confidentiality- In the course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Information relating to the patients carers colleagues other healthcare workers or the business of the Center may only be divulged to authorized persons in accordance with the Center policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Create Clinical Criteria- All Clinical Pharmacists contribute collectively to the clinical criteria for both new and existing pharmaceuticals. This duty involves doing extensive academic research on drugs. Contribute to the development and implementation of guidelines and policies for the management and use of drugs. Contributes to resolving Medication Safety for the Pharmacy and Clinic. Help ensure root cause analysis of medication errors is undertaken as appropriate and is reported in conjunction with Clinical Risk.
• Analyze patient medical histories- Clinical Pharmacists make their decision on which drugs to prescribe based on this analysis of the patients medical profile and history. Based on this information they can predict which medications may present risk of severe side effects. Minimize risk to patients through effective supervision of clinicians nurses and patients relating to medicine use.
• Evaluate Laboratory Data- Clinical Pharmacists need to monitor their patients lab results in order to see if certain medications are having a negative effect on any organs. They also need to watch out for inter-drug reactions.
• Report drug adverse events- Clinical Pharmacists are responsible for reporting side effects that severely affect a patients health. This involves keeping meticulous records of such incidents. Also falling under this responsibility is reporting suspected cases of drug abuse.
• Prescribe medications- The research and lab analysis done by Clinical Pharmacists is completed in order to give them enough information to choose the best medications for treating a patients system. This process involves interviewing patients to have them talk about their symptoms as well as any strange reactions they have had to medicine in the past.
• Financial and resource management- Help monitor drug expenditure within the Pharmacy and Clinic and provide accurate expenditure information with appropriate analysis to the Clinic management in line with clinic policies. Help forecast the cost impact of new drugs on the Pharmacy and the Clinic drugs budget and manage their introduction into clinical practice using horizon scanning techniques.
• Equality and diversity- the post- holder will support the equality diversity and rights of patients carers and colleagues to include: acting in a way that recognizes the importance of peoples rights interpreting them in a way that is consistent with the Centers procedures and policies; behaving in a manner which is welcoming to and of the individual is non- judgmental and respects their circumstances feelings priorities and rights.

• Personal/ Professional development- in addition to maintaining your CPD/CME (continued professional development) through attendance at any courses and/ or study days necessary to ensure that professional development requirements are met the post- holder will participate in any training program implemented by the Clinic as part of this employment such training to include: participation in an annual individual performance review including taking responsibility for maintaining a record of own personal and/ or professional development.
• Design and develop policies and protocols for the pharmacy representing a progressive high quality patient centric pharmacy capable of interacting with patients through a remote patient monitoring environment.
• Manage the procurement process of obtaining the required drug list and inventory management.

Understands follows and supports all hospital infection control programs

Education and Experience:

• Able to work with minimal supervision in a fast paced environment
• BS in Pharmaceutical science MPharm (Masters degree) is an advantage; Holds a DHA license
• Experience in hospital pharmacy or equivalent are of practice; Experience in Clinical pharmacy or Medication safety or related area
• Ability to remain calm under pressure and apply sound judgment while working with high- volume/high-expectation participants
• Effective communicator able to work in a close- knit team and cooperate with all medical and paramedical staff.
• Excellent interpersonal and customer service skills. Able to maintain helpful caring and courteous relationships with participants
• Ability to manage and oversee multiple tasks simultaneously ability to prioritize tasks based on degree of urgency
• Excellent analytical and problem solving skills. Ability to develop solutions and recommend changes and follow through with implementation

IT Roles Responsibilities and authorities:

• Data UserGeneral Employee Security Access
• Adhere to policies guidelines and procedures pertaining to the protection of information assets.
• Follow all specific policies guidelines and procedures associated with access privileges for EMR and other Patient Information duties.
• Report actual or suspected security and/or policy violations or breaches to IT.
• Data Owner
• Ensure compliance with all legal and regulatory requirements.
• Ensure compliance with all organizational policies.
• Assign appropriate information classification to all information assets.
• Determine appropriate criteria for obtaining access to sensitive information assets.
• Determine rules for authorization for access to information.
• Approve standards and procedures for information security.
• Understand how information assets are acquired stored used processed and transmitted.
• Employ appropriate technical and physical safeguards to protect the confidentiality integrity and availability of information assets.
• Document and disseminate administrative and operational procedures to ensure consistent storage processing and transmission of information assets.
• Provision access and deaccess of information as determined by data owner.
• Understand and report security risks and how they impact confidentiality integrity and availability of information assets.
• Review documentation of security risks by data owners.

Required Experience:

Manager