Pricing Manager - Aftersales | Al-Futtaim Automotive | Auto Centers

Job Requisition ID: 179617 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

The Pricing Manager is responsible for managing the B2C channel of the global aftersales team, driving customer-centric pricing strategies for Al-Futtaim's automotive brands. This role is pivotal in ensuring market-driven price positioning and profitable job offerings. The manager oversees the alignment of retail prices with brand target margins, and manages the revision process, understanding margin drivers, and continuously seeks improvement opportunities. Working in a fast-paced, matrix organization, the role requires collaboration with wider aftersales stakeholders to achieve business goals. The position involves designing pricing structures, preparing budgets, implementing pricing strategies, reporting on performance, managing teams, and assuring organizational standards are met.

What You Will Do:

• Support the Head of Pricing in preparing quarterly and annual budgets.
• Design and implement fixed-price service offerings for key repair jobs, ensuring competitiveness and profitability.
• Develop and optimize retail pricing structures across brands to improve SPVIO and overall gross margins.
• Identify pricing improvement opportunities through data analysis, visualizations, and business cases.
• Manage and continuously enhance the menu pricing solution, including validation and adoption of new jobs.
• Drive new brand inclusion within menu pricing and support digitalization initiatives to unlock margin growth opportunities.
• Develop value-based pricing strategies for Segment 2 and other target customer segments.
• Support the development and governance of goodwill policies, including customer and business contribution ratios.
• Utilize statistical analysis and data visualization techniques to improve business performance and decision-making.
• Create, implement, and review labour pricing structures to maximize efficiency and profitability.
• Collaborate with Tier 1 and Tier 2 stakeholders to minimize cannibalization while protecting gross margins.
• Monitor revenue and margin performance, providing insights on variances against budgets and forecasts.
• Track and report recommended work conversion rates and pricing effectiveness.
• Ensure B2C pricing SOPs are current, compliant, and aligned with operational requirements.
• Develop dashboards and reporting tools to provide actionable insights on retail pricing performance.
• Lead and manage the B2C Aftersales Pricing team, ensuring delivery against agreed KPIs.
• Oversee discount structures across all brands, including staff discount programs and retail price revisions.
• Manage pricing governance, cost adjustments, process improvements, and timely pricing of new products across all channels.

• Strong analytical and problem-solving skills.
• Excellent communication skills, especially in translating technical knowledge for non-technical audiences.
• Proven commercial mindset, understanding customer impact.
• Advanced proficiency in MS Excel and PowerPoint.

• Bachelor's Degree in Business Administration, Economics, Mathematics, or Finance; MBA preferred.
• Minimum 5 years of work experience in a multinational environment within the automotive sector, ideally with a distributor and OEM.
• 2+ years of hands-on experience using analytical tools (e.g., R, Python) for solving real-world problems, preferably with knowledge in pricing analytics.
• Experience with Tableau or other data visualization tools such as Power BI, SAS, or SAP Business Objects.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.