Customer Care Coordinator
Full-time
Management Solutions International MSI
Key Roles & Responsibilities
- Conduct daily followup calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
- Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
- Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.
- Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.
- Handle customer rate inquiries send rate quotations and ensure errorfree system updates.
- Identify nonactive customers address concerns and work to restore regular support.
- Monitor weekly and monthly customer loading averages to ensure continued engagement.
- Send arrival notices and NOCs to customers before vessel arrival for import shipments on thirdparty or Milaha services
- Perform any other jobrelated duties as assigned.
Education & Professional Qualification:
Diploma
Professional Experience:
Minimum 2 to 3 years in customer service preferably at shipping industry
Vacancy posted more than 2 months ago
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