Technical Account Manager Job Description Template
Our company is looking for a Technical Account Manager to join our team.
Responsibilities:
- Undertake discovery and education activities to identify opportunities for EUC product usage across organisational functions and processes;
- Leads troubleshooting for various technical issues that may arise with demand partners while championing the platform capabilities;
- Works with teams to monitor, tracks, and delivers programmatic executions, including assessing performance and optimizing accordingly.
Requirements:
- Maintain current knowledge of the entire VMware EUC portfolio;
- Proven experience in an Enterprise environment with a strong understanding of corporate and public sector customer support needs;
- ITIL Foundation Certificate preferred;
- Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems;
- Consistently demonstrates strong organizational, project/program management, change management, and problem-solving skills;
- Be a confident leader, able to orchestrate across multiple groups to ensure customers outcomes are met;
- Enterprise desktop management experience (Windows/Linux);
- Ability to travel up to 50% across Singapore or APJ regions;
- Flexible, a team player, strong collaborator;
- 5 years in enterprise software customer support and/or IT related support;
- Active Directory;
- Eager and fast to learn new technologies;
- Ability to understand and analyse customer technical needs;
- Excellent customer service skills, with strong dedication to customer care;
- Excellent verbal and written communication skills Confident in person and by telephone with large teams and audiences.