IT Support Executive
Full-time
Black Pearl Consult
Our client one of the chemical suppliers in the UAE is currently seeking an experienced IT Support Executive o join their team. In this role your responsibilities would include but not limited to:
1. Hardware & Infrastructure Support
- Install configure and maintain laptops desktops monitors printers servers cameras access control devices and Wi-Fi access points.
- Conduct regular preventive maintenance and ensure proper functioning of all IT hardware.
- Provide first-level support and troubleshooting for hardware-related issues.
2. Microsoft 365 & Cloud Services Administration
- Manage user accounts licenses and permissions in Microsoft 365 (Exchange SharePoint Teams OneDrive).
- Provide day-to-day support for email and collaboration tools including Teams Outlook and SharePoint Online.
- Handle laptop setups for onboarding including imaging application installations and account configurations.
3. Network & Connectivity
- Monitor and support internet and internal network connectivity.
- Liaise with service providers such as Du or Etisalat for telecom and internet services including installation troubleshooting and upgrades.
4. IT Helpdesk & Support Operations
- Act as the first point of contact for IT-related issues within the Dubai office.
- Log track and resolve incidents and service requests using ManageEngine ticketing system.
- Provide remote support for offsite employees when needed and escalate issues as appropriate.
5. Asset & Documentation Management
- Maintain up-to-date inventory of IT hardware and software.
- Document system configurations incidents and resolutions.
- Ensure all IT equipment is tagged and records are regularly updated.
6. General IT Operations
- Ensure secure disposal and data wiping of retired IT equipment.
- Maintain physical security of IT infrastructure (e.g. server room access).
- Train staff on basic IT procedures and best practices.
Requirements
- Bachelor s degree in IT Computer Science or related field.
- 3 years of IT support experience in a corporate environment.
- Strong hands-on experience with hardware (laptops printers access devices etc.).
- Proficiency in Office 365 administration including Exchange Teams SharePoint and OneDrive.
- Experience using ManageEngine or similar IT service management (ITSM) tools.
- Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).
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Vacancy posted 1 day ago
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