Customer Service Adviser

Job Description:

Customer Service Adviser

Bupa Global PO Box 5209 Dubai United Arab Emirates

Full Time Permanent - 40 hours per week

Hybrid Working (2 days a week in the office)

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime around the world whether at home or when studying living travelling or working abroad.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime around the world whether at home or when studying living travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK) Dublin (Europe) Miami (USA) Dubai (UAE in partnership with OIC) Egypt and Hong Kong (China) as well as regional offices in mainland China Singapore the Dominican Republic Bolivia Panama Guatemala and Ecuador.

Role Overview

We are looking to add Customer focused representatives to join our telephone based servicing roles join a dedicated customer team within our partner in Dubai.

We service our customer globally around the clock. We askthat you beable to work 8 hourshifts (40 hours a week) between 08:00 20:00 including occasional weekends and public holidays.

We make health happen:

• Support customers with their enquiries about their policies

• Member correspondence either by phone or by writing following appropriate investigation in line with policy

• Make changes to memberships according to policies

• Reissuing and tracking members documents

• Making manual collections from customers credit cards

• Deal with billing inquiries

• Raising manual credit notes and invoices when needed

• Issue payment receipts for members and group payments

• Deal with providers (Brokers) that may have any queries

• Take responsibility for ensuring that the system records are accu rate and up to date

• Ensuring members contact details are up to date

• Provide support to other internal Departments to overcome cultural and language barriers

• Coordinate with Service Partners to set medical treatments up

• Handle members complaints and investigate

What you will need:

• Previous training in a medical environment

• Previous experience within Health Insurance experience within the UAE is essential.

• Understanding of UAE Health Insurance regulations

• Able to demonstrate a focus on excellent customer service within an insurance setting

• Experience in working with procedures

• Excellent interpersonal communication and influencing skills are required with emphasis on achieving results and successful outcomes.

• Must have excellent verbal and written(English)

• Be able to work 8 hourshifts between 08:00 - 20:00 including al weekends and public holidays.

Why Bupa

We re a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.

We encourage all of our people to Be you at Bupa we champion diversity and we understand the importance of our people representing the communities and customers we serve . Thats why w e especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. Were committed to ensuring youre treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process .

If you require information regarding this role in an alternative format please email:

Time Type:

Full time

Job Area:

Call Centre

Locations:

Dubai - OIC

Required Experience:

Unclear Seniority