Average salary: AED14,185 /monthly
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- ...Business Development Executive to drive growth within the Small and Medium Business (SMB)segment for our IT Service Management (ITSM) and SMB software distribution portfolio across the Middle East. The successful candidate will be responsible for developing channel...
- ...hardware, software, Windows systems, and IT infrastructure. The role will also involve IT asset management, incident handling through ITSM platforms, and regular reporting to the line manager. Key Responsibilities: • Provide L1 and L2 technical support for hardware,...
- ...Experience implementing AI/ML support technologies, chatbots, intelligent routing, and LLM-based solutions. * Strong knowledge of ITSM platforms (Jira, YouTrack, or similar), SLA management, analytics, and support operations. * Excellent leadership, communication,...
- ...support for hardware, software, and network connectivity issues. • Manage incidents and service requests using ServiceNow or other ITSM platforms. • Work closely with senior specialists and project managers to resolve complex technical issues. • Document...
- ...management. • Experience supporting iOS and Android mobile devices. • Knowledge of ServiceNow or other IT Service Management (ITSM) platforms. • Strong troubleshooting skills covering hardware, software, printers, networking, and peripheral devices. •...
- ...engineering, Data Engineers and data domain teams (Databricks, Snowflake, Palantir); Ensure correct usage of ITSM tools (e.g., ServiceNow) for incident tracking and lifecycle management; Monitor critical workflows...
- ...related field. * 8+ years of experience in IT Service Management or Managed Services. * Strong knowledge of IT Service Management (ITSM) best practices. * Proven experience managing SLAs, KPIs, and service governance. * Excellent leadership, communication, and stakeholder...
- ...fails?" Service, Compliance & Standards Define and track IT service standards, SLAs, and operational metrics, and run ticketing/ITSM workflows that reduce friction for employees. Ensure a consistent support model across locations and time zones, adhering to agreed...
AED9000 - 10000 per month
...hardware, software, Windows systems, and IT infrastructure. The role will also involve IT asset management, incident handling through ITSM platforms, and regular reporting to the line manager. Key Responsibilities: • Provide L1 and L2 technical support for hardware,...- ...Management, and Release Management . ~ Experience supporting enterprise or business-critical applications. ~ Hands-on experience with ITSM tools such as ServiceNow, Jira, or similar . ~ Good understanding of application monitoring, troubleshooting, and performance...
- ...mobile devices, and peripheral equipment. ~ Basic knowledge of networking (LAN/WAN/Wi-Fi) and server environments. ~ Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems. ~ Excellent troubleshooting, communication, and customer service...
- ...configurations. • Support and maintain SAN/NAS storage systems. • Manage FTP servers and data transfer services. • Work within ITSM systems for incident, change, and problem management. Technical Skills & Experience • Strong experience with Veeam and...
- ...virtualization, and firewalls ~ Experience with LAN/WAN, VPN, WLAN, and cloud platforms (Azure preferred) ~ Knowledge of ITIL and ITSM practices ~ Fluent English; Arabic language skills are a plus Qualities & Work Approach: Strong problem-solving and...
- ...Integrate Delinea PAM with: o Microsoft Active Directory o Microsoft Entra ID (Azure AD) o LDAP o MFA solutions o SIEM platforms o ITSM platforms (ServiceNow preferred) • Configure APIs, connectors, and automated account onboarding processes. • Support automation...
- ...strategy, roadmap development, and transformation initiatives. ~ Oversee implementation and optimization of ServiceNow modules including ITSM, ITOM, ITAM, HRSD, and SecOps. ~ Collaborate with cross-functional teams to ensure alignment with enterprise architecture and...
- ...printers, barcode readers, laser printers, and mobile printers. - Monitor and maintain IT assets, tagging them accurately in the ITSM tool. Help Desk Operations: - Act as the first point of contact for IT-related issues, providing timely resolutions within defined...
- ...The role is responsible for ensuring the availability, reliability, security, and performance of payment systems while adhering to ITSM processes and operational excellence standards within a financial services environment. The ideal candidate will possess strong...
- ...technical issues, and supporting application lifecycle activities. Candidates with strong ServiceNow expertise and a solid understanding of ITSM and ITIL best practices are encouraged to apply. Key Responsibilities: • Provide technical support for enterprise and business-...