Average salary: AED14,185 /monthly
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- ...programs. The ideal candidate will have strong experience managing large technology initiatives, including ERP implementations and ITSM/CRM solution rollouts. This role requires a skilled professional who can manage program strategies, coordinate with stakeholders, and...
- ...Red Hat RHCSA / RHCE certification. Experience with enterprise monitoring and patch-management tools. ServiceNow or other ITSM platform experience. Knowledge of VMware, AWS/Azure, and Backup/DR solutions. Experience working in a global follow-the-sun support...
- ...Working knowledge of the stack: scanners such as Tenable, Qualys, and Rapid7, cloud and application security findings, EDR, CMDB, and ITSM tools such as ServiceNow and Jira ~ Fluency in prioritization: CVSS, EPSS, CISA KEV, asset criticality, exploitability, and...
AED7000 - 8000 per month
...acknowledgement, threshold interpretation, basic dashboard administration, maintenance suppression, and monitoring health validation. 3.2 ITSM & ITIL Operations BMC Service Management / BMC Helix / BMC Remedy ticket creation, assignment, escalation, work notes, resolution...- ...panels, projectors, visualisers/document cameras, classroom audio, computer labs, auditoria, and other teaching-space technology. ITSM Tools: Experience with incident/request management, ticket logging, categorisation, updates, closure, queue management, SLA...
- ...security, scalability, resilience, performance, and compliance. Manage senior stakeholders, technology vendors, service delivery, and ITSM processes. Lead and mentor technical architects, SMEs, and delivery teams. Requirements ~ Bachelor’s degree in Computer...
- ...shift-left agenda to reduce field dispatch. Own the call quality assurance and coaching framework. Manage telephony, ACD and ITSM platform configuration for the desk. Own recruitment, induction and training pathways for the desk. Report service desk performance...
- ...diagnostics and remediation. Endpoint management and software deployment. Strong analytical and structured diagnostic discipline. ITSM platform proficiency. Qualifications & Certifications: Diploma or Bachelor's degree in IT or a related discipline....
- ...Availability & DR: Understanding of HA, backup, disaster recovery, business continuity, and resiliency testing. IT Operations & ITSM: Experience in operational support, SLA management, service availability, incident/change/problem management, and RFC processes....
AED30000 - 45000 per month
...programs. The ideal candidate will have strong experience managing large technology initiatives, including ERP implementations and ITSM/CRM solution rollouts. This role requires a skilled professional who can manage program strategies, coordinate with stakeholders,...- ...resolution within agreed service levels. Accurately log, categorize, prioritize, and document all incidents and service requests in the ITSM system. Resolve first-line technical issues using established procedures and knowledge articles, including password resets,...
- ...virtualization, and firewalls ~ Experience with LAN/WAN, VPN, WLAN, and cloud platforms (Azure preferred) ~ Knowledge of ITIL and ITSM practices ~ Fluent English; Arabic language skills are a plus Qualities & Work Approach: Strong problem-solving and...
- ...protect key account relationships and maintain long-term client trust. · Monitor customer health scores, CSAT/NPS performance, and ITSM KPIs to deliver clear insights and recommendations to both technical and executive stakeholders. · Lead the build-out of the...
- ...systems integrations MQ, File transfer, Logic Apps Experience working with ITSM tools like ServiceNow and/or JIRA and technical domains (AWS, Splunk) Good SQL knowledge...
- ...TCP/IP, DNS, DHCP, VPN, and Wi-Fi . Hands-on experience with remote support and endpoint management tools . Proficiency in ITSM platforms , including ticket management, dashboards, reporting, and real-time operational monitoring. Basic PowerShell...
AED6000 - 9000 per month
...antivirus, EDR solutions, software updates, and patch management. • Manage IT asset inventory and equipment allocation. • Handle ITSM / Service Desk tickets while meeting SLA requirements. • Support conference rooms, Microsoft Teams Rooms, projectors, displays,...- ...support requests received via email, phone, or ticketing system. Accurately log and categorize incidents and service requests in the ITSM tool. Provide initial diagnosis and resolve routine issues using defined procedures. Escalate unresolved issues to Level 2 (...
- ...distribution, UPS systems, cooling, and environmental monitoring is preferred. • Knowledge of ITIL practices and IT Service Management (ITSM) tools is an advantage. • Strong communication, troubleshooting, and problem-solving skills. • Willingness to provide onsite...