Average salary: AED13,500 /monthly
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AED13000 - 14000 per month
...Position: Analyst – ITSM Data & Business Insights Date Posted: April 1, 2026 Industry: Aviation / Information Technology / Data Analytics / IT Service Management Employment Type: Full Time Experience: Minimum 3 years of experience in ITSM data analytics...- ...management, and IT operations Evaluate application controls to ensure data integrity, accuracy, and reliability IT Service Management (ITSM) Audits Assess IT service management processes aligned with frameworks such as ITIL Review incident, problem, change, and...
- ...CMDB integrity, automated discovery, accurate CI relationships, service topology mapping, compliance, and alignment with ITIL-based ITSM processes. You will serve as the central point for maintaining a single source of truth, enabling operational excellence, governance...
- ...virtualization, and firewalls ~ Experience with LAN/WAN, VPN, WLAN, and cloud platforms (Azure preferred) ~ Knowledge of ITIL and ITSM practices ~ Fluent English; Arabic language skills are a plus Qualities & Work Approach: Strong problem-solving and...
- ...environments, including endpoint management, remote connectivity, and DEX platforms. ~ Experience with SaaS applications such as RMM, ITSM, Asset Management, and Observability tools. ~ Hands-on experience with APIs, scripting, virtualization, cloud computing, and...
- ...Experience in servers’ migration (on-prem & on-cloud) 7. Experience in Veeam & Arcserve backup and troubleshooting. 8. Experience in ITSM system. 9. Experience in root cause analysis. To perform this job successfully, an individual must be able to perform each...
- ...security tooling is properly embedded and aligned to team capability and alert volumes. * Integrate SOC processes effectively with ITSM platforms and broader IT operations. * Ensure identity controls, access governance, and network segmentation controls are operationalised...
- ...in Windows and MAC OS. Must have supported end-users, Top Management Users. Must know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk Plus. Good communication skills verbal and written. Working knowledge of office automation products and...
- ...Media Player etc. Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices. Must be able to accurately report information in a timely manner Must be able to prioritize and evaluate high...
- ...printers, barcode readers, laser printers, and mobile printers. - Monitor and maintain IT assets, tagging them accurately in the ITSM tool. Help Desk Operations: - Act as the first point of contact for IT-related issues, providing timely resolutions within defined...
- ...configurations. • Support and maintain SAN/NAS storage systems. • Manage FTP servers and data transfer services. • Work within ITSM systems for incident, change, and problem management. Technical Skills & Experience • Strong experience with Veeam and...
- ...support governance and delivery velocity. Operational Integration & Security: ~ Design solutions that integrate seamlessly with ITSM (IT Service Management) platforms for end-to-end service delivery, support, and incident management. ~ Incorporate identity and...