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- ...ServiceNow ITSM: Key Skills Required: Solid experience in implementing core IT Service Management (ITSM) modules (Incidents Problems Changes etc.) Capable of configuring out-of-the-box and custom workflows Deep understanding of best practices and process improvements...
Virtusa
Dubaia month ago - QUALIFICATIONS Bachelors degree in Computer Science Information Technology or a related field. Minimum 3-5 years of hands-on experience as a ServiceNow Developer. Strong knowledge of JavaScript REST/SOAP APIs and web technologies. Proven experience in customizing...
Duncan & Ross
Abu Dhabimore than 2 months ago - ...Job Description: Key Responsibilities: Gather analyze and document business requirements for ITSM processes using ServiceNow Collaborate with stakeholders to identify business challenges and opportunities for improvement Translate business needs into detailed...
DXC Technology
Dubaia month ago - ...to achieve in the firm/what impact does the role create Leads the pre-sales and solution development for IT Service Management (ITSM) managed services. Responsible for crafting scalable SLA-driven solutions leveraging industry-standard tools (e.g. ServiceNow BMC MicroFocus...
PricewaterhouseCoopers
Dubai19 days ago - Line of Service Tax Industry/Sector Not Applicable Specialism International Tax Services Management Level Senior Manager Job Description & Summary At PwC our people in tax services focus on providing advice and guidance to clients on tax planning...
PricewaterhouseCoopers
Dubai25 days ago - ...Experience in servers’ migration (on-prem & on-cloud) 7. Experience in Veeam & Arcserve backup and troubleshooting. 8. Experience in ITSM system. 9. Experience in root cause analysis. To perform this job successfully, an individual must be able to perform each...
- ...Services for a prestigious UAE engagement. This role demands strong leadership across Infrastructure, Security, Service Desk, and ITSM , along with executive stakeholder management, audit readiness, and the ability to manage high-pressure environments with diplomacy...
- ...security tooling is properly embedded and aligned to team capability and alert volumes. * Integrate SOC processes effectively with ITSM platforms and broader IT operations. * Ensure identity controls, access governance, and network segmentation controls are operationalised...
- ...Media Player etc. Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices. Must be able to accurately report information in a timely manner Must be able to prioritize and evaluate high...
- ...real use of HAM and SAM for lifecycle and compliance ~ Proven background working with multiple ServiceNow products beyond core ITSM, for example ITOM, HR, CSM or SecOps ~ Experience working in consulting or enterprise environments with cross functional teams...
- ...Preferred certifications include: Microsoft: MS-900 / AZ-900 / SC-900 (or higher) Networking: CCNA / Network+ Security: Security+ ITSM: ITIL Foundation Firewall / Security Vendor: Fortinet NSE4/FCP (advantage) Tools & Platforms (Preferred Exposure) RMM:...
- ...or academic institutions is considered a strong advantage Practical experience using ServiceDesk or other IT Service Management (ITSM) platforms Solid understanding of ITIL framework principles and service delivery best practices Experience working with Active...
- ...Fluency in English (Arabic is a strong advantage). • Willingness to travel across UAE and GCC. • Preferred Experience. • Exposure to ITSM, automation, or endpoint management tools. • Experience with enterprise cybersecurity platforms. • Experience operating in a partner...
- ...support governance and delivery velocity. Operational Integration & Security: ~ Design solutions that integrate seamlessly with ITSM (IT Service Management) platforms for end-to-end service delivery, support, and incident management. ~ Incorporate identity and...
- ...deep specialization in the ServiceNow platform, while maintaining a broad enterprise architecture perspective across managed services, ITSM, IT Asset Management, integrations, data, and emerging technologies. This role requires a candidate with hands-on and strategic...
- ...configurations. • Support and maintain SAN/NAS storage systems. • Manage FTP servers and data transfer services. • Work within ITSM systems for incident, change, and problem management. Technical Skills & Experience • Strong experience with Veeam and...
- ...administration including Exchange Teams SharePoint and OneDrive. ~ Experience using ManageEngine or similar IT service management (ITSM) tools. ~ Familiarity with networking fundamentals (LAN/Wi-Fi/VPN). Follow the Black Pearl channel on WhatsApp To view...
Black Pearl Consult
Dubai13 days ago - ...possible. ServiceNow Functional Consulting (Core Focus) Act as the functional authority across ServiceNow modules such as ITSM, ITAM, CSM, HRSD, CMDB, and workflows. Translate business needs into clear functional designs, user stories, and backlog items...
- ...with a primary focus on the ServiceNow platform. The role requires extensive experience in managing ServiceNow deployments driving ITSM best practices overseeing managed services engagements and optimizing IT Asset Management processes. Additional expertise in data architecture...
Duncan & Ross
Abu Dhabi7 days ago - ...printers, barcode readers, laser printers, and mobile printers. - Monitor and maintain IT assets, tagging them accurately in the ITSM tool. Help Desk Operations: - Act as the first point of contact for IT-related issues, providing timely resolutions within defined...
- ...tracking. Execution & Delivery Oversight: Lead implementation of enterprise-critical ServiceNow modulessuch as ITServiceManagement (ITSM) Project Portfolio Management (PPM)/SPM Asset Management delivery quality consistency and alignment with technical and business...
DXC Technology
Dubai4 days ago - ...platforms containerization (Kubernetes Docker) Scripting or automation knowledge (e.g. PowerShell Python or Groovy) Familiarity with ITSM tools like ServiceNow Good communication skills for cross-team collaboration Required Experience: Unclear Seniority...
Linkinghumans
Dubai29 days ago - ...customer service abilities Good knowledge of networking telecommunication systems and Microsoft technologies Familiarity with ITSM processes Proactive self-motivated and keen to stay updated with modern technologies Joining time frame: (Immediate - 30 days...
VAM Systems
Dubai1 day ago - ...with new customer challenges. Ideally you have extensive experience in presales consulting or solution design with other ERP or ITSM solutions such as SAP Oracle Microsoft ServiceNow etc. Alternatively experience with aligned solutions in either in one of the six key...
IFS
Dubai17 days ago - ...of monitoring tools ( Manage Engine Ops Manager SolarWinds) including Application performance monitoring ØFair understanding of ITSM tool (Manage Engine Ivanti) ØProvide timely response to all incidents Requests outages and performance alerts. Categorize issues...
Intertec Softwares
Dubai11 days ago - ...RESPONSIBILITIES (INCLUDES ALL TASKS): Good understanding and experience of monitoring tool (SolarWinds Manage Engine) and ITSM tool Provide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate...
Intertec Softwares
Dubai11 days ago - ...Identity-focused certifications (e.g. Certified Identity and Access Manager). Experience integrating identity tooling with HR systems ITSM cloud platforms and application catalogs. Strong communication and stakeholder engagement skills including audit and regulator...
Consultz
Abu Dhabi18 days ago - ...reports and alerting to enhance operational visibility and efficiency. - Support API integrations with external systems (e.g. SIEM ITSM APM Cloud platforms). - Handle tool patching database maintenance user access control and permission management. - Ensure...
Mindtel
Dubai22 days ago - ...Familiarity with network security practices, including firewalls, encryption, and intrusion prevention systems. Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management. Soft Skills Excellent problem-solving and analytical...
- ...Qualifications: ITIL Foundation or Configuration Management certification (e.g. CMII CMPIC) is a plus. Experience working in Agile DevOps or ITSM environments. Familiarity with automated configuration tools (e.g. Puppet Chef Terraform)....
Info Resume Edge
Abu Dhabia month ago
