Itsm jobs in Abu Dhabi

 ...The job posting is outdated and position may be filled ~ Bilingual(preferrable) ~ Led service now engagements ~ ITSM implementations ~ Deep knowledge of Service now functionalities Requirements ~ Bilingual(preferrable) ~ Led service... 

Obtain a bachelor's or master's degree in engineering. Good knowledge in dealing with Engineering. The ability to plan efficiently and accurately The ability to design facilities and ensure the required specifications. Proficiency in project management and ...

 ...architecture such as business, information, data, network and security Experience and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) Extensive experience of Application Development Methodologies and... 

 ...understanding of Windows environment ~ Understanding of Database concepts is a plus ~ Good understanding of operational framework like ITIL/ITSM, operations process ~ Excellent communication skills verbal and written ~ Willingness to work in shifts and provide on call... 

 ...understating on Data Center ICT Systems, Network & Security Solutions - MCSE Certification preferred Deep understanding of EMS, NMS and ITSM tools such as Manage Engine/ OP manager/Remedy/ Solarwinds / HP Openview Able to demonstrate the ability to undertake the above... 

 .../CD). Process-oriented following TOGAF and ITIL methodology. Experience in defining and building performance monitoring systems and ITSM tools. Strong background in Linux, Windows, Storage, Network devices Administration. An added advantage to have worked in Configuration... 

 ...Configuration of any new firewalls. Expertise in driving network issues troubleshooting calls for customers. Good hands-on experience on ITSM tools such as ServiceNow. Basic system administration skills for the Linux and Windows operating systems. Knowledge of network... 

 ...▪ Respond to Service Desk calls and emails in line with SLA terms. ▪ Log and provide first-level online support for tickets using ITSM application. ▪ Escalate unresolved tickets to second-level support teams and monitor all open tickets. ▪ Close resolved tickets... 

 ...Remote Desktop Protocol (RDP) tools such as TeamViewer, LogMeIn, and Bomgar. He also has experience in using various card tools like ITSM, Manage Engine, Remedy, JIRA, etc. ITIL Knowledge (Preferred): Knowledge of ITIL best practices is preferred, especially in... 

 ...optimization for both SQL and NoSQL databases such as MySQL, PostgreSQL, MongoDB, or Cassandra is highly desirable. ~ Experience with ITSM tools such as Jira, Redmine, ServiceNow etc. ~ Relevant certifications in Linux, virtualization and cloud computing are a plus.... 

 ...In Dubai | Injazat The core functions of the role include defining the scope of the Technical/Professional Service offering of ITSM/ITOM, developing estimation model and tools, defining roles and resource requirements. A key part Responsibilities Responsible... 

 ...or remote support and guidance to the users referring to the transmission issues reported to NCIA FSP (including but not limited to ITSM tickets) Where needed, coordinate with other NCI Agency internal stakeholders technical aspects of the performed work Performs all... 

 ...Manage and maintain the infrastructure and services• Infrastructure operations incident, problem & change management• Directs the planning, design, and implementation of ITSM processes & tools to meet evolving and changing needs and business requirements of stakeholders.

 ...Knowledge of Intune would be a big plus. Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record Install and support Microsoft Office applications and Office 365 software and additional approved, as needed,... 

 ...process management team, the process owner will report to the team manager and will work closely with other process owners and the ITSM Tooling team. Core42 is the UAE's national-scale enabler for cloud and generative AI, combining G42 Group's expertise across multiple... 

 ...Process oriented following TOGAF and ITIL methodology Experience in defining and building performance monitoring systems and ITSM tools. Strong background in Linux, Windows, Storage, Network devices Administration. Operational knowledge in vulnerability management... 

 ...process management team, the process owner will report to the team manager and will work closely with other process owners and the ITSM Tooling team. Core42 is the UAE's national-scale enabler for cloud and generative AI, combining G42 Group's expertise across multiple... 

 ...service-level management, service desk management and cloud infrastructure management. Follow up and report on the adherence to the ITSM processes in the department to ensure coherence. Accountabilities Maintain and improve service quality, ensure that IT... 

 ...Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC) or equivalent ~ ITIL Foundation certificate in ITSM desirable ~3-5 years of experience in security operations, Security Operations Center and related supplier management ~ Experience...