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~ Program Manager Customer Call and Service Center Design and Implementation
Program Manager Customer Call and Service Center Design and Implementation
Minimum of 15 years experiences as a Project & Program Manager, managing complex projects, preferably in the...
# Customer Assistance: Handle incoming calls from customers, addressing inquiries, resolving issues, and providing information about our products/services.
# Problem Resolution: Identify and escalate priority issues, ensuring prompt resolution and customer satisfaction...
...Min of 12+ years of experience in call center management, with a successful track record of - overseeing onshore and offshore operations.
Strong background in digital strategy and customer experience enhancement, ideally in collaboration with digital teams.
Expertise...
...Ensure chain of operations in the call center that works to understand customer problems and convey them/transfer them to the relevant work team or department. The Customer Service Executive will act as an intermediary, provide information on products/services, and resolve...
...JOB DESCRIPTION: JOB PURPOSELead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations, shift towards digital-first self-serve interactions, and integrate customer insights...
...s corporate banking products and services.
To handle all transaction related customer queries w.r.t CBGs over the phone... ...escalation matrix
To make proactive calls to key clients to improve... ...3 years of experience in a call center or customer service unit for a GCC...
Bachelor's degree or equivalent experienceExperience in customer service, call center, or a related fieldExcellent interpersonal skills, including active listening, empathy, and conflict resolutionFluent in written and spoken English and ArabicProficiency in Microsoft Office...
...Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 10 Skills sales customer service telesales executive inbound outbound telephone calls company business timing call center representative building inbound calls food industry english communication...
...Responsibilities and Duties:
Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
Responding efficiently and accurately... ...and striving to meet or exceed call center metrics while providing excellent...
...Here is some of what you will do:
Answer all incoming calls and perform appropriate functions as needed; verify and update call center documents.
Provide excellent customer service to all internal and external customers and a willingness to ensure that all...
...Answering or making calls to clients to learn about and address... ...other issues with products or services.
Responding efficiently and... ...with clients and other call center team members based on trust and... ...metrics while providing excellent consistent customer service....
...Senior Manager – Customer Service Center Jobs | Expo City Dubai Jobs
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Job Responsibilities
Lead with ECD Authority Senior Management to define and establish the Authority’s Customer Service (CS) Centre Function and team...
...Position Title: Call Center Agent
JPC – 3225
Location: Dubai
Language: Excellent in English & Arabic.
Exclusively for UAE National... ...“scripts” when handling different topics.
Identifying customers’ needs, clarify information, research every issue and providing...
Inbound Calls Handling:Receive incoming calls from patients seeking medical and dental appointments.Provide information about available services, appointment availability, and clinic policies.Assist patients in scheduling appointments based on their needs and preferences...
...Currently looking for a Customer Service (Call Center) representative to join in Um Al Quwain. If you have a Bachelor's degree, experience in a related field, and fluency in Arabic and English, they want to hear from you!
The salary for this position will be determined...
...categories.
Requirements
What you offer:
A strong understanding of the needs of our customers including patients, employees, and the community at large.
Must have a Bachelors, Master s, and/or Doctorate Degree in...
The Remote Call Center Rep will be responsible for: • Answering incoming customer calls and responding to customer inquiries • Troubleshooting customer issues and providing... ...support • Providing excellent customer service and maintaining a positive customer experience...
...Customer Service Specialist page is loaded Customer Service Specialist
Apply locations Dubai time type Full time posted on Posted 30+... ...and meet dedicated timelines
Coordinate with Global Service Centers to ensure operational execution of all deliverables
Key Activities...
...Ensure following processing of transactions and customer requests is within TAT
BPM related requests
Siebel CRM related requests... ...Department level SR escalation
Monitoring of walk in Customers at center & handling any customer escalations
Ensure the average...
...Customer Service Manager
A result-oriented business professional with sixteen years in Customer Service and Insurance Industry. Ten Years of managerial experience in 24 X 7 call centre, claims management organizations. Promoted four times in ten years due to ability...