US Operations Associate

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Role summary

The US Operations Associate plays a key role in supporting the operational execution of the US business, working across Buying, Supply Chain, Logistics, Finance and eCommerce. The role is responsible for coordinating the end-to-end operational lifecycle of merchandise, from purchase order creation and supplier onboarding through pricing, shipment, receiving and invoice reconciliation. In addition, the role provides operational and analytical support to the Buying team, helping ensure product is launched accurately, delivered on time and commercially optimised for the US market. This is a highly cross-functional role requiring strong organisation, attention to detail and commercial awareness, with regular interaction with brand partners, the US warehouse and internal teams.

What you'll be doing

Purchase Orders & Order Management

• Manage seasonal, replenishment and re-orders, ensuring accurate order entry and supplier communication.

• Create and maintain purchase orders in Oracle RMS/CORE and communicate PO details to suppliers.

• Maintain accurate order and delivery trackers and follow up on outstanding orders and delivery timelines.

• Coordinate new item creation with MDM and validate product setup information.

• Support accurate product ranging and market setup across relevant markets.

• Coordinate stock movements, including warehouse-to-store, inter-store, intercountry and Return to Vendor (RTV) transfers.

Supplier Onboarding & Management

• Coordinate the operational onboarding and setup of new suppliers and brand partners.

• Collect and validate supplier documentation, including tax, banking and setup information.

• Liaise with internal teams to facilitate supplier creation and bank-detail verification.

• Obtain required Letters of Indemnity and supporting documentation.

• Act as an operational point of contact for suppliers, following queries and actions through to resolution.  

Pricing & Product Accuracy

• Maintain accurate US and cross-border pricing across systems and product assortments.

• Process price changes, markdowns and promotional pricing in Oracle RMS and relevant systems.

• Identify and escalate pricing discrepancies to Buying teams.

• Partner with Technology, Catalogue and eCommerce teams to resolve pricing, SKU, barcode and product-data issues.

• Ensure promotional and event-related product updates are completed accurately and on time.

Invoice & Accounts Payable Support

• Raise supplier prepayment requests and coordinate with Accounts Payable to support timely payment.

• Resolve supplier payment queries and invoice-matching discrepancies, including price, quantity and receiving variances.

• Obtain missing invoices and supporting documentation from suppliers.

• Coordinate credit notes, debit notes and replacement purchase orders where required.

• Support accurate booking of freight, shipping and customs costs.

• Provide Finance and Audit teams with invoices, proof of delivery and supporting documentation as required.

Reporting & Operational Excellence

• Monitor order, delivery, pricing and stock accuracy and proactively flag risks to the relevant stakeholders.

• Analyse recurring operational issues and recommend corrective actions to reduce future supply chain and stock discrepancies.

• Work collaboratively across Buying, Supply Chain, Logistics, Finance, Technology, Catalogue, eCommerce and warehouse teams to continuously improve operational processes.

• Support ad-hoc projects and business requirements relating to the continued growth of the US operation.

What you’ll need to succeed

• 5-6 years’ experience in retail operations, buying administration, merchandising, supply chain or a similar operational role, ideally within fashion, luxury or multi-brand retail.

• Strong understanding of purchase orders, product setup, pricing and inventory processes.

• Experience working with ERP or retail management systems; Oracle RMS experience is advantageous, SAP

• Strong Excel and analytical skills with the ability to interpret sales, stock and sell-through data.

• Excellent attention to detail and confidence working with high volumes of product and transactional data.

• Strong organisational skills with the ability to manage multiple priorities and deadlines.

What we can offer you

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.