Senior Associate - HR Operations Specialist - GCC Cluster - Dubai (Emirati National)

We believe our Talent Team is an exciting and challenging environment in which to develop your career. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds.  

The opportunity

This is an excellent opportunity for someone who is wishing to broaden their HR experience, specifically within the operations area where you will obtain experience, exposure and knowledge across all areas of HR across the GCC (excl. KSA) cluster; the role will report to the GCC (excl. KSA) Operations Lead.  You will be required to work across the cluster to ensure exceptional service delivery throughout the employee lifecycle. The role will also require you to work closely and partner with the key stakeholders across the Service Lines; you will also be required to collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc. 

Your key responsibilities

In this role you will support the HR Operations Lead on some of the below activities and lead on other areas:

• Provide Insights for the Talent Consultants and Talent Development - this would be via the HR Ops Lead
• Work with HR Enablement Leader and Performance Improvement Lead to improve efficiencies within Regional Talent Team –  this would be via the HR Ops Lead
• Liaison with Managed Services/HR
• Act as an escalation point for Managed Services
• Partner with the business to provide HR expertise and insights in areas of focus
• Manage all HR Matters, according to its specialty, escalating to HR Operations Lead as needed for higher risk/ sensitive cases
• Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications
• Work with counsellors in handling of all performance management cases and probations up to and including dismissals
• Provide coaching and guidance to build counsellor capability in performance management and talent development
• Govern and manage disciplinary, PIP and grievance investigations and related policies, procedures, scripts and documentation through the ERCMS tool
• Manage employee grievances, claims, and disciplinary matters, delivering well-informed recommendations based on thorough investigations and its findings in compliance with EY policies and local regulations.
• Advise of any local legal update to the HR Operations Lead
• Provide legal updates to the business and Talent team
• Support Employee Relation cases
• Deliver Induction and WTEY for new joiners

Skills and attributes for success

• Enabling strong relationships with key stakeholders across the cluster from the Service Lines, Talent and other functions to ensure exceptional service delivery
• Pro-actively suggesting process improvements
• Employee Relations experience
• Good understanding of risk
• Knowledge of HR systems is preferred
• Experience in metrics reporting and analysis preferred       
• Experience with Shared Services

To qualify for the role you must have

• Minimum of 4-5 years’ experience of working in HR operations within a professional services firm or a complex organization

• Sound knowledge of HR policies, processes and talent management practices within professional services or other industry preferred
• Display expertise and knowledge of contemporary HR and organizational development practices and a sound understanding of the SL businesses
• Strong project management skills ideally gained within an international/cross-border context
• An HR generalist profile as well as legal or ER expertise would be beneficial
• Exposure to the management of PIPs, grievances and disciplinaries
• Proven ability to influence at senior levels in the organization
• Exposure to the management of PIPs, grievances and disciplinaries
• A bachelor’s degree in human resources or a related discipline
• Experience in working within MENA region
• Experience of working ‘cross border’
• Experience of working with Shared Services
• Experience working within large scale projects
• Fluent in English
• Excellent communicator; English, both written and verbal
• Ability to challenge
• Negotiation skills
• Highly competent in the use of Excel, Word and PowerPoint

Ideally, you’ll also have

• A passion to pursue your CIPD in the future or already have this qualification
• Strong communication skills and the ability to articulate process and procedures clearly
• An enthusiastic, can do approach and be a strong team player 

What we look for

We are interested in professionals who is wishing to pursue a career in HR to gain valuable skills providing administrative support to the wider team.  We’re looking for someone like you who has the autonomy to manage their stakeholders, offering advice on best practice delivering high quality administrative support to your team.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build.

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Permanent Role