IT Helpdesk Resources
Full-time
Star Services LLC
IT Helpdesk Technician
Job Summary
Provide first-line IT support to end-users troubleshoot hardware/software issues support VoIP phone systems and assist with basic network cabling and infrastructure.
Key Responsibilities
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Provide technical support via phone email and ticketing system
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Troubleshoot desktops laptops printers and common software issues
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Install and configure hardware software and user accounts
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Support VoIP phone systems and telecommunication issues
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Assist with network cabling connectivity and physical IT setup
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Manage tickets documentation and IT asset inventory
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Provide remote support and escalate complex issues when required
Requirements
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12 years of IT Helpdesk or technical support experience
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Knowledge of Windows/macOS Microsoft Office and basic networking
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Experience with Active Directory Office 365 and ticketing systems
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Familiarity with VoIP systems and network cabling
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Strong communication and customer service skills
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Bachelors degree in IT or related field (or equivalent experience)
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IT certifications (CompTIA A ITIL Microsoft) are a plus
Vacancy posted more than 2 months ago
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