Helpdesk Technician
Match SDG
In a travel and adventure company like cowboy safari Company, the Helpdesk Technician acts as the first point of contact for all internal technology issues and a key support asset for staff working in the field (tours, safari sites, remote camps) and in the office. You will ensure that company devices (computers, tablets, smartphones), software (booking systems, communication tools, navigation apps) and network connectivity (remote sites, mobile hotspots) work reliably, enabling guides, logistics staff and office teams to focus on guest experience and operations without technology problems.
Key Responsibilities
- Work independently with remote/field staff, adapt to changing environments, and sometimes provide support outside a regular office setting (particularly when safari tours are underway).
- Optionally have familiarity with helpdesk ticketing systems, remote support tools, basic networking knowledge, and perhaps certifications such as CompTIA A+.
- Maintain a problem‑solving mindset: analyse issues, determine root causes, and propose practical solutions in dynamic or remote settings.
Vacancy posted 1 day ago
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