Duty Manager

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennisore lifestyle and possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues.

Key Responsibilities:

• Act as the Manager on Duty and oversee hotel operations during shifts

• Handle and resolve guest complaints and feedback in a professional and timely manner

• Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations

• Ensure guest satisfaction and provide personalized service in line with hotel standards

• Monitor room availability, overbooking, and ensure smooth check-in/check-out processes

• Support emergency procedures and uphold safety and security protocols

• Supervise front-line colleagues and provide guidance as needed

• Review daily reports, handovers, and ensure proper documentation of incidents

• Maintain a strong presence in public areas, assisting guests and supporting staff

• Report any major incidents or service challenges to senior management

Qualifications

Education & Experience:

• Diploma or Bachelor’s Degree in Hospitality Management or related field

• Minimum 2–3 years of experience in Front Office or Guest Services roles, preferably with supervisory or managerial responsibilities.

• Previous experience as a Duty Manager or Team Leader in an international hotel is a strong advantage.

Skills & Competencies:

• Strong leadership and decision-making abilities

• Excellent interpersonal and communication skills (verbal & written in English and [local language])

• Calm and professional under pressure, with strong conflict-resolution skills

• Solid understanding of hotel operations, PMS systems (e.g., Opera), and service standards

• Flexible and able to work shifts, weekends, and holidays as needed

• High level of integrity, responsibility, and attention to detail

• Additional foreign language is an asset.

Other Requirements:

• Customer-focused with a proactive approach to guest satisfaction

• Energetic, hands-on, and visible leader with a passion for hospitality

• Well-groomed and professional appearance