Learning & Organizational Development Specialist - Learning & Organizational Development

Position Summary

New York University Abu Dhabi (NYUAD) seeks to appoint a Learning & Organizational Development Specialist, reporting to the Director, Learning & Organizational Development. The specialist will be the primary owner for key processes and procedures related to performance management, open enrollment, national talent programs, orientation, leadership development programs, Learning Management System, Certificate Programs, Assessments, and Surveys. They will plan logistics and enhance processes for learning events, enhance predictive data analytics and reporting, prepare digitally accessible training and organizational development materials, develop monthly dashboards for leadership, and manage data analytics and design for talent management and succession strategies.

Key Responsibilities

Performance & Talent Management

• Prepare and report data analytics, dashboards and predictive analysis to improve compliance
• Reporting and tracking of key data points for HR Business Partners, HR Leadership Team and ULT stakeholders
• Support key communication plans and system deliverables in alignment with key stages of performance management process, Goal Setting, Mid-Year and Year End
• User testing and refinement in conjunction with ISG and NYU specialist teams for system enhancements
• Update and maintain internal communications and help guides with External Relations
• Assist in developing timelines and create updated communications for performance cycle
• Create, design and test communication and user guides to support improvements in goal setting, year end and mid-year processes
• Report track and manage confidential performance and talent data using Excel tables and linked dashboards
• Leverage AI to improve and automate interactive dashboards including Service NOW, Performance Management and Learning monthly reports
• Talent management and succession planning data analytics and reporting

Learning Program Design and Planning

• Learning calendar design, scheduling and planning
• Facilitate and deliver pedagogy for bespoke learning programs including Tomoh, Student Assistants, Interns and National Talent Development initiatives
• Set up and create curriculum in I-learn and corresponding tracking systems
• E-Module design and creation including new and existing program pedagogy
• Liaise with internal departments including OEO, EHS, OIE and compliance to ensure integration and tracking of key programs. Audit and compliance.
• Create and maintain the learning and orientation catalog and intranet to engage learner audience
• Create relevant and tailored communication campaigns and catalogs to engage employees about learning options creating and preparing new programs such as Global Leader Program, Tomoh, and AI capability sessions
• Provide feedback to program participants, suppliers and generate reports for leadership
• Design, create and update intranet and prepare data analysis for decision making
• Create courses (online and live) on NYU iLearn
• Monitor data patterns and produce reports with recommendations
• Provide learner support (non-technical)

Data Analytics, ServiceNOW Reporting and Dashboards

• Monthly and ad hoc dashboard reporting for HRBP, HRLT and NYUAD leadership
• Data tracking, reporting and evolution of predictive analysis tools to inform
• ServiceNOW project lead
• Register and communicate with learner queries, guide community groups through management of L&OD ServiceNow
• Ad hoc reporting and infographics for CHRO

Leadership Development Program

• Assist in the planning and logistics of key programs including six core modules, alignment with internal stakeholder groups
• Development and tracking of leader level dashboard
• Integration and planning with key departments including OIE, OEO and NYUAD Executive Education
• Bespoke coaching utilizing Clifton Strengths, IDI and DiSC to leverage team development interventions
• Primary owner for key processes and procedures with the Learning Management System, Academies and Certificate Programs, Databases, Tool Kits and Assessments
• Plan logistics and processes for learning events and provide project support for the Learning and Organizational Development team
• Research best practices for generating, modifying, and leveraging learning and organizational development programs

Project Leadership

• Provide administrative and project support to the Director, Learning and Organizational Development, as well as team members. Key projects include and not limited to:
  • Recognition programs
  • Learning Festival/Week
  • GILMI
  • Learning Support Fund
  • AI capability development
  • Talent Management

Budget Allocation

• Assist in the preparation and control of the Learning and Organizational Development budget, and prepare expenditure and forecasting reports
• Handle the administration of procurement and payment matters for Learning and Organizational Development including events and workshops (more than 160)
• Manages external training requests and national talent management learning activities

Required Education

• Bachelor's Degree in a related field

Required Experience

• 4+ years of relevant experience in Human Resources including performance management systems and instructional design
• Must have excellent and advanced Excel skills
• Strong organizational, project management, and interpersonal skills. Learning systems and capabilities in data analytics
• Proficiency in survey, communication tools, and technologies related to learning and development (i.e., Google Workplace, I-Learn, Qualtrics, etc.)
• Capability in dashboard, data visualisation and advanced ability to work and collaborate with multiple stakeholders across the University, including NYU stakeholders
• Strong independent problem-solving skills and demonstrated creativity
• Relevant experience in Learning and Development and/or Project Management, or equivalent combination of education and experience

Preferred Education

• A specific qualification, certification or specialization in HR, Learning and Development or equivalent in Project Management
• Certifications in Learning design ideal, or diagnostics eg DiSC, Clifton Strengths, MBTI
• Expert user of Google Suite. AI capability in Gemini, NotebookLM and design tools

Preferred Experience

• Proficiency with instructional design and development of associated materials
• Knowledge of survey design, implementation, management, and analysis
• Experience and understanding of talent management and succession planning tools, systems and data reporting