Restaurant General Managers - F&B (Single Site & Multi Site)
The Food & Beverage Group
Location: UAE
Reports to: Head of Operations
Department: Operations
Industry: Hospitality / Food & Beverage
Employment Type: Full-time
Role Purpose
We are looking for dynamic managers to fill our General Manager positions for doe single site (flagship branches) and General Managers with Multi Site experience. The General Manager is accountable for the full operational, commercial, and people performance of a single venue. The GM is responsible for delivering the brand experience to standard, achieving financial targets, and leading the site team in line with group SOPs and governance.
This role is the business owner at site level, operating within the frameworks set by the Head of Operations and the wider group.
Key Responsibilities
Site Leadership
Lead all day-to-day operations of the venue
Act as the brand ambassador on site
Ensure consistent service delivery and guest experience
Take full ownership of site performance and reputation
Site Opening & Launch (Where Applicable)
Execute the on-site elements of new venue openings
Recruit, train, and mobilise the site team
Deliver brand and operational training programmes
Support soft openings and post-opening stabilisation
Operational Excellence
Ensure compliance with SOPs, food safety, and H&S standards
Maintain strong discipline across service, cleanliness, and compliance
Manage inventory, stock control, ordering, and wastage
Identify and resolve operational issues proactively
Commercial & Financial Performance
Own the site P&L and deliver revenue and profit targets
Manage labour, productivity, and controllable costs
Execute menus, pricing, and promotions as approved
Drive upselling, spend per head, and guest retention
People Management
Recruit, lead, and develop FOH and BOH teams
Build a strong leadership layer within the venue
Manage performance, attendance, and team engagement
Foster a positive, accountable, and brand-aligned culture
Reporting & Governance
Report performance, risks, and issues to the Head of Operations
Participate in audits, readiness reviews, and performance reviews
Implement group initiatives, systems, and improvements
Escalate issues early and appropriately
Required Experience & Profile
5 - 8+ years F&B General Manager experience
Experience opening at least one F&B venue
Experience operating branded or international concepts
Strong commercial and people management capability
Hands-on, decisive, and guest-focused
UAE experience preferred
Success Measures
Achievement of site revenue and profit targets
High guest satisfaction and repeat business
Stable, engaged team with low attrition
Strong audit and compliance performance
Consistent brand execution
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