Restaurant General Manager

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Job Description

Bring your passion for leadership, hospitality, and unforgettable dining experiences to Mama Shelter Dubai! As our Restaurant General Manager, you'll be the driving force behind an exceptional restaurant, inspiring your team, delighting every guest, and ensuring the business thrives. Every service is a show, every guest is family, and every day is an opportunity to create something extraordinary. ️✨

THE MISSION?

Be the Captain of the Restaurant : Lead the team with passion, energy, and confidence, creating an environment where both guests and the Gang love to be.

Create Unforgettable Experiences : Ensure every guest leaves happier than when they arrived by delivering warm, genuine, and memorable hospitality. ✨

Lead by Example : Be present on the floor, inspire your team through action, and set the standard for service excellence every single day.

Build a Rockstar Team : Recruit, coach, develop, and motivate your team while creating opportunities for growth and career development.

Master the Business : Drive sales, maximise profitability, and manage budgets while keeping a close eye on labour, food costs, and operational efficiency.

Own the Guest Journey : Handle guest feedback with professionalism, resolve challenges quickly, and turn every concern into a positive experience. ❤️

Keep the Restaurant Running Like Clockwork : Oversee every aspect of daily operations, ensuring seamless service from opening until the last guest leaves. ⏰️

Champion Quality & Safety : Ensure the highest standards of cleanliness, food safety, hygiene, and compliance are maintained throughout the restaurant. ✅

Think Commercially : Work closely with the Marketing team to create exciting promotions, events, and partnerships that keep guests coming back for more.

Control the Details : Manage inventory, supplier relationships, equipment maintenance, and stock levels while reducing waste and improving efficiency.

Protect the Mama Vibe : Be the ambassador of Mama Shelter's unique personality, ensuring our culture, values, and playful spirit shine through every guest interaction.

Qualifications

MADE FOR YOU? ONLY IF…

Leadership comes naturally : You inspire people, build strong teams, and aren't afraid to make decisions.

Hospitality is in your DNA : Creating unforgettable guest experiences is what motivates you every day.

You love the numbers : Budgets, KPIs, forecasting, and profitability don't scare you, they excite you.

You stay calm under pressure : Busy services only bring out your best leadership.

You believe great teams build great businesses : Coaching, mentoring, and developing people is one of your favourite parts of the job.

Details never escape you : Whether it's service, cleanliness, stock, or standards, you notice everything.

️ Integrity is non-negotiable : You lead with honesty, professionalism, and accountability.

Additional Information

YOUR LITTLE EXTRAS:

  You’re reliable and consistent: When you say you’ll deliver, you always follow through.
You’re a people person: Guests and teammates love your positive, approachable vibe.
You build connections: You take time to know your guests, creating lasting impressions.
You light up the room: Your energy lifts everyone around you, making work a joy.
You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you! ✨