Assistant Front Office Manager
Full-time
AccorHotel
We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our luxury hotel in Al Mairid Ras Al-Khaimah United Arab this role you will support the daily operations of the Front Desk and hotel communication teams ensuring a seamless and exceptional guest experience from arrival to departure.
- Assist in overseeing the day-to-day operations of the Front Desk and hotel communication teams maintaining high standards of guest service
- Act as a leader on the floor greeting guests addressing concerns professionally and serving as Manager on Duty when required
- Conduct regular walkthroughs of the lobby and public spaces to ensure a consistently polished luxury presentation
- Collaborate with Bell Valet and Concierge teams to create a unified and welcoming arrival experience
- Support the scheduling training and mentoring of front office staff
- Foster an engaging team environment by recognizing success and offering constructive feedback
- Monitor and analyze guest feedback to enhance service strategies and overall satisfaction
- Maintain close collaboration with Housekeeping Engineering and Food & Beverage teams for a cohesive guest journey
- Ensure compliance with all safety emergency and cash-handling protocols
- Respond promptly to internal and guest inquiries via various communication channels
Qualifications :
- Minimum of 1 year of leadership experience in front office or rooms division operations preferably in a luxury hotel environment
- Proven ability to lead high-performing teams in a fast-paced guest-facing setting
- Experience with Opera PMS and guest engagement platforms
- Strong communication and conflict resolution skills
- Passion for luxury hospitality team development and creating memorable guest experiences
- Flexible schedule availability including evenings weekends and holidays
- Bachelors degree or diploma in Hospitality Management or related field (preferred)
- Proficiency in Windows MS Office and property management systems
- Fluency in English; additional languages are a plus
- Knowledge of local culture and customs in the United Arab Emirates
- Experience in a luxury hotel or resort setting
- Detail-oriented with excellent organizational skills
- Ability to work collaboratively in a diverse multicultural environment
- Customer-focused mindset with a commitment to exceeding guest expectations
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Vacancy posted more than 2 months ago
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