Account Manager - Digital Marketing

COLAB is looking for an experienced  Senior Account Manager / Client Success Manager (remote)to manage client relationships, ensure successful delivery of digital marketing services remotely, and identify opportunities for account growth.

The ideal candidate must have  previous experience working in a digital marketing agency and excellent English communication skills.

Key Responsibilities

• Manage a portfolio of client accounts and serve as the primary point of contact.
• Build strong, long-term client relationships and ensure high client satisfaction.
• Understand client goals and coordinate with internal teams to ensure successful campaign delivery.
• Manage client communication, expectations, timelines, and deliverables.
• Conduct regular client meetings and provide performance updates and recommendations.
• Monitor account performance and identify opportunities for  upselling and account growth .
• Resolve client concerns professionally and proactively.
• Work closely with SEO, PPC, social media, content, and other delivery teams.
• Maintain accurate account records, action items, and follow-ups.

Requirements

• 3+ years of Account Management / Client Success experience in a digital marketing agency – mandatory.
• Experience of handling 20+ account simultaneusly
• Strong understanding of digital marketing services, including  SEO, PPC, Social Media, and Paid Advertising .
• Excellent English communication skills , both written and verbal.
• Proven experience managing multiple client accounts simultaneously.
• Strong client relationship management and problem-solving skills.
• Experience identifying  upselling and account-growth opportunities .
• Strong organizational and project coordination skills.
• Ability to work in a fast-paced digital marketing agency environment.
• Must be based in or willing to work from Dubai.