Manager of Patient Engagement and Pharmacy Operations
Remotedxb
Responsibilities
- Oversee daily operations for patient medication refill administration and inbound pharmacy inquiries
- Lead and manage a team of 50+ employees, including supervisors and regional team leads
- Ensure timely and accurate completion of all patient care needs
- Manage productivity, quality standards, and auditing for the team
- Handle clinic and hospital service level escalations and develop resolution action plans
- Develop staffing plans and forecasts to align with regional needs and productivity targets
- Identify training needs and implement improvements to support team development
- Partner with leadership to launch new health systems, clinics, and service offerings
- Coach and mentor supervisors in performance management and engagement strategies
- Provide data-driven insights and reporting to support business needs
Requirements
- 3-5+ years of leadership experience, preferably managing teams of 30+ members
- Bachelor's degree preferred (Business Administration or Healthcare related fields)
- Strong operational management skills in high-volume environments (call center or contact center)
- Proficiency in Microsoft Office, particularly Excel (formulas, data manipulation, and graphing)
- Ability to travel up to 20% as required by business needs
Preferred Qualifications
- 5+ years of experience in pharmacy, healthcare, or health payor sectors
- Experience with Pharmacy dispensing or EMR systems (Willow, Qs1, or RX30)
- Proven ability to influence senior leaders and manage complex projects
About the Company
Shields Health Solutions is a fast-growing company focused on providing high-quality healthcare services and patient engagement solutions.
#J-18808-LjbffrVacancy posted 4 days ago
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