Scientific Support Specialist
Remotedxb
About the Company
Uncountable is changing how science moves. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market.
Responsibilities
- Serve as the primary point of contact for a portfolio of SMB and mid-market accounts
- Triage, investigate, and resolve support tickets with urgency and precision
- Troubleshoot platform behavior, configuration issues, and data problems
- Draft clear, actionable escalation summaries for the engineering team
- Collaborate with Scientific Implementation teams to ensure continuity across accounts
- Surface recurring issues and systemic bugs to product and engineering teams
- Document ticket history and resolution steps meticulously
Requirements
- B.S. or higher in chemistry, materials science, biology, chemical engineering, or a related field
- Experience in a scientific or technical environment
- Comfort investigating platform behavior and data problems
- Proficiency with Excel or similar data tools
- Hands-on comfort with scientific software (ELNs, LIMS, or data analysis tools)
- Strong written and verbal communication skills in English
- Ability to work standard US or EU business hours
Preferred Qualifications
- Hands-on lab experience
- Experience in customer-facing support or technical consulting
- Proficiency using Gen AI / LLM tools for productivity
- Familiarity with ticketing tools like Jira or Linear
- Python or scripting experience for data investigation
- Exposure to data management concepts like databases or structured spreadsheets
Vacancy posted 2 days ago
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