Customer Relationship Manager

Job Description

Employer: EDEN AESTHETICS Clinic

Location: Dubai, UAE

Employment Type: Full-Time

Minimum Work Experience: 3 Years

Monthly Salary (AED): Unspecified

Benefits: As per UAE Labor Law

We are currently looking to add a Customer Relationship Manager to our professional and growing team in Dubai.

The candidate is expected to be a high-level professional female, with a proven experience in the aesthetic industry and highly motivated for self-development with a proactive lifestyle. Perfect sales skill is a must-have requirement! The candidate should have exceptional customer service and communication skills, a very good knowledge of medical aesthetics/cosmetic procedures, and preferably extensive experience in working for clinics. Native or Fluent English is required, any additional European language will be an asset.

A candidate should be well-groomed, with delicately refined manners to match a high-end boutique clinic concept, and with an ability to build and maintain a positive and beneficial relationship with our very important patients and visitors. We welcome a candidate who is well socialized, with a modern lifestyle and high motivation showing the willingness for self-development.

Responsibilities:

• Greet and welcome patients and other visitors to the clinic

• Communicate with employees accordingly and assist doctors whenever necessary

• Process patients’ files, and explain the clinic’s policies to them

• Inside sales

• Ensure that stationery needed for the smooth operation of the reception desk is always available

• Answer patient questions and provide assistance and directions when necessary

• Book and confirm patients’ appointments as per the clinic’s guidelines and standards

• Perform administrative work

• Utilize our medical office software to schedule new and follow-up appointments for the patients

• Respond to phone calls and emails

• Ensure that the clinic is opened at the appropriate time and supervise the cleaning of the clinic to create a clean, positive, and healthy environment

Skills

• Proactive

• sales oriented

• Native or Fluent English (additional European language will be an asset)

• Exceptional customer service and communication skills

• Extensive experience in working for aesthetic clinics with at least a basic knowledge of cosmetic and aesthetic procedures

• Proven communication and interpersonal skills.

• Entrepreneurial spirit – continual self-improvement

• Computer Skills (MS Office, Email, Google drive, web, social media, database management, etc.)

• Quick learner with a flexible personality to adapt to different environments.