IT Officer (with AI & Digital Innovation Support) M/F

IT Officer (with AI & Digital Innovation Support) M/F

Permanent contract, Full time.

To be the link with the Headquarters for IT management within the BU MEA and implement and support the IT transition policy/plan. He/She is accountable for maintaining proper access rights to sensitive data and ensuring protection of personal data such as medical records. The role also includes coordinating AI and digital initiatives, acting as a local focal point to support the identification, deployment, and adoption of AI‑enabled tools in line with company strategy, security, and governance standards.

Responsibilities

• Maintain the computer systems, servers and networks of the BU, install and configure systems, diagnose hardware and software faults, and solve technical and application problems.
• Install and configure new computers and servers, and test new software.
• Maintain in‑house software (GEMS / EDMS / Prolog / SAGE) and keep them working properly.
• Ensure coherence of data entered into in‑house software, overseeing recurrent updates.
• Extract data from in‑house software upon request from other support functions, business centres or Headquarters.
• Administer file server user permissions and data access policies.
• Manage firewall, email and spam filtering systems.
• Ensure anti‑virus software is installed, properly configured, regularly updated and working on all PC and server stations.
• Monitor LAN for security issues.
• Create and set account users in Active Directory, manage Active Directory and Group Policies.
• Set up and maintain backup systems and onsite/offsite storage.
• Install software available to appropriate users.
• Monitor usage of unlicensed and unauthorized software.
• Diagnose and troubleshoot hardware and software failures (applications and database).
• Implement IT solutions, policies and procedures to maximise efficiency, availability and data integrity, and support company goals and strategies.
• Liaise with external support agencies to resolve faults.
• Identify suitable IT vendors and support contractors.
• Maintain computer peripheral equipment (printers, scanners).
• Maintain IT inventory and software licensing compliance checklist.
• Manage relationships with system subcontractors.
• Correspond with the headquarters IT team and subsidiaries.
• Support the coordination of AI‑related initiatives (e.g., AI assistants, automation tools, data analytics solutions) in alignment with corporate guidelines.
• Act as a bridge between users and AI service providers, gathering use cases, feedback and improvement ideas.
• Assist in identifying opportunities for process automation and efficiency gains using AI or digital tools.

Profile

Strong knowledge of all software, hardware, database, and servers used in the company’s network.

Ability to troubleshoot and swiftly resolve issues.

Basic understanding of AI concepts such as Generative AI (e.g., AI assistants, chatbots), process automation, and data‑driven decision support.

Ability to understand AI use cases and translate business needs into structured requests.

Curiosity and willingness to learn emerging digital and AI technologies.

Good oral, written, and interpersonal communication skills to deal with a multicultural environment.

• Fluency in English.

Location

Global tower, Abu Dhabi

Required authorisations

• Bachelor’s degree (with preference of a Technical qualification) or equivalent experience.
• 5+ years of IT maintenance experience ideally with the region.

Languages

English (D-Full professional proficiency)

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