Guest Service Agent
Full-time
MERCURE
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Job Description
- Welcome and check-in guests, ensuring a smooth and personalized arrival experience
- Handle guest inquiries and requests promptly and efficiently
- Process check-outs and manage billing accurately
- Provide information about hotel amenities, local attractions, and services
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience
- Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Participate in training sessions and team meetings to enhance service quality.
Qualifications
- Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
- Strong customer service orientation with a passion for creating memorable guest experiences
- A friendly personality paired with professionalism and a high standard of personal presentation
- Detail-oriented with the ability to multitask in a fast-paced environment
- Collaborative team player with a positive attitude
- Creative problem-solving skills to address guest concerns effectively
- Proficiency in hotel management software, preferably Opera or similar POS systems
- Basic computer skills and ability to learn new technologies quickly
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Knowledge of Brisbane City and surrounding areas to provide local recommendations
- High school diploma or equivalent; hospitality-related degree is a plus
- Open manual driver’s license
- Previous experience in hospitality or customer service is preferred
Additional Information
Guest Service Agent for Mercure Abu Dhabi Downtown
Vacancy posted 11 hours ago
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