Front Desk Associate

The Front Desk Associate serves as the first point of contact for members and guests ensuring a welcoming and professional environment. This role includes handling membership inquiries assisting with checkins processing payments and maintaining overall customer satisfaction.

Key Responsibilities

Customer Service & Reception:

• Greet members and guests with a friendly and professional demeanor.

• Assist with member checkins registration and guest passes.

• Answer phone calls and respond to inquiries about memberships class schedules and facility services.

• Address and resolve customer concerns efficiently escalating issues to management when necessary.

Membership & Sales Support:

• Provide information on membership plans promotions and fitness programs.

• Process new memberships renewals and cancellations.

• Handle billing payments and account updates.

• Promote additional services such as personal training classes and retail products.

Administrative & Facility Management:

• Maintain an organized and tidy front desk area.

• Monitor access to the facility ensuring only authorized members enter.

• Assist in scheduling fitness classes and personal training appointments.

• Keep accurate records of attendance memberships and daily transactions.

General Duties:

• Ensure compliance with gym policies and safety regulations.

• Assist in maintaining cleanliness and order in the reception and lounge areas.

• Report any maintenance or safety issues to management.

• Support special events and promotions as needed.

Requirements

Qualifications & Skills:

• High school diploma or equivalent; additional education in hospitality or business is a plus.
  

• Previous experience in customer service front desk operations or the fitness industry is preferred.
  

• Strong communication and interpersonal skills.
  

• Basic computer skills (experience with gym management software is a plus).
  

• Ability to multitask and work efficiently in a fastpaced environment.
  

• A passion for health fitness and wellness is a plus.