Front Office Executive

Goodwill Clinic is looking for a motivated and experienced Front Office Executive to become part of its healthcare team in Dubai. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced medical environment while delivering outstanding front desk and administrative support.

The ideal candidate will have prior experience in the healthcare industry, possess knowledge of health insurance procedures, and demonstrate strong communication and organizational skills. Individuals who are passionate about providing exceptional patient service and maintaining efficient clinic operations are encouraged to apply.

Key Responsibilities:

• Welcome patients and visitors while providing a professional and friendly first point of contact.

• Manage patient registrations, appointments, and front desk operations.

• Handle incoming phone calls, emails, and patient inquiries efficiently.

• Process and coordinate health insurance documentation and related administrative tasks.

• Maintain accurate patient records while ensuring confidentiality.

• Coordinate with medical and administrative staff to ensure smooth daily clinic operations.

• Provide general administrative support and assist with routine office responsibilities.

Requirements:

• 1–2 years of experience working in the healthcare sector.

• Knowledge of health insurance processing and related documentation.

• Excellent communication, interpersonal, and customer service skills.

• Strong organizational abilities with attention to detail.

• Ability to manage multiple tasks in a busy clinical environment.

• Fluency in Hindi and/or Urdu is preferred.

Strong knowledge of:

• Health insurance processing and documentation

• Patient registration and appointment scheduling

• Front office administration and medical record management