...Comfortable interfacing with other team members and clients.
List any licenses or certifications required by the position: IAT, CCNA, II, ITIL, LSS, SSL, AWS, EIT, RHCE, CCNP Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are...
...Python and Perl.
Excellent leadership and mentoring skills.
High level problemsolving and communication skills
List any licenses or certifications required by the position: CCNP CCIE CCNA F5 ITIL CCDP CCISP SP JNCIP AWS
Remote Work :
No
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...want to receive the latest news, offers and updates from Shams
Requirements
~3-5 Years of Experience
~ Network support
~ ITIL
~ Manage ERPs and Genesys Omnichannel
~ English, and any other language
Responsibilities
Managing daily IT tickets. Providing...
...experiences:
• BSc. IT/BE Graduate
• A minimum of 10 years relevant experience
• Microsoft Certifications
• Cisco Certifications
• ITIL V3 Certified
• Ability to commute between all sites of NAC operations
• Valid driver license or ability to obtain license
• IT...
...documentation, distribute information and resolve questions.
Core Job Functions
Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle.
Understanding of ServiceNow ITIL platform
Understanding of technical documentation...
...Procedures(SOP), Deployment checklists..etc.
Deliver high-quality services in collaboration with internal IT Teams (Infrastructure, Application, and Information Security).
Support IT Services function by following ITIL Service management practices and framework....
...and interpersonal skills, with the ability to engage and provide high-quality support.
Problem-solving and Analytical thinking.
ITIL Certification or relevant IT certifications.
Ability to work effectively in a fast-paced environment.
Strong Organizational...
...Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
Experience of working within ITIL aligned Service Management organisation.
Practical experience in managing, operating, and troubleshooting large enterprise wireless...
...in a fast-paced, high-pressure environment.
– Excellent organization and technical documentation skills.
– Strong knowledge of ITIL processes like Incident, Problem Management.
– Fair Knowledge of Cloud Solutions such as Open Stack, AWS & Azure Cloud.
– Nationality...
...Experience in Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems is the job of deskside support.
ITIL foundation
Network trouble shooting skills
VIP Support skills
MAC & Windows support
Effective communication in...
...Experience on Storage and Data Backup?
Antivirus and Patch Management administration experience? What are they(list out)?
Experience with Ticketing system and Monitoring systems like (Nagios)?
Knowledge on ISMS and ITIL processes will be an added advantage....
...Production)
General troubleshooting of network/proxy/F5/access related issues
Manage incidents with Fiber and MPLS.
Manage Security incidents and Critical Patching/Vulnerabilities.
Certification Required:
CCNP Security ITIL v4.
Remote Work :
No...
...users in the process and coach people in best practice Customer focused, passionate about the customer experience Familiarity with ITIL Incident Management IT Operations or Technical Support experience Highly Desired/Preferred IT Service Management experience Strong knowledge...
...Demonstrates continual improvement in Service Desk performance leveraging people, process and technologies.
Aligns the Service Desk to ITIL best practices leading to eventual accreditation in 18 months
Qualifications (Academic, Training, Languages)
Bachelors Degree...
...organization skills, and initiative.
List any licenses or certifications required by the position: MCSE, II, IAT, MCTS, MCSA, VCP, ITIL, MCITP, MCP, CE
Required Skills:
Network Infrastructure Permissions Scalability Routing System Administration Analysis...
...Requirements
- Bachelor's degree in Computer Science, Information Technology, software engineer and Master's degree is a certain plus (e.g., ITIL, CISSP) is a plus - Proven experience of 10+ years in IT management & IT operation with a sizable group, preferably in the...
...understand IT support challenges and work on overall improvement of IT services and support.
Support IT Services function by establishing ITIL Service management practices and framework.
Oversee the implementation of ITSM tools & practices across the organization...
...#Automation- Implement automation possibilities to reduce effort and increase reuse.
Essentials Skills:
#Strong service orientation
#ITIL Certification a plus
#Excellent customer communication skills
#Strong Experience in Core Java, Spring, Maven, AKKA framework
#...
...collaboration with internal IT Teams (Infrastructure, Application, and Information Security).
Support IT Services function by following ITIL Service management practices and framework.
Troubleshoot and resolve technical issues involving productivity tools, operating...
...degree in a related field (Computer Science/Engineering).
Certifications in related fields (Enterprise architecture, PMP, Cloud, ITIL, etc.)
Strong Experience in leading the Virtualization, Cloud, Backup, DR, and Network services.
Knowledge & experience in the...