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- A leading IT services company in Dubai seeks an experienced IT Service Manager to optimize ITIL processes and ensure operational excellence. The role requires 10+ years in IT Service Management, with a strong focus on government entities and regulatory compliance. You...
Intertec Systems
Dubai1 day ago - Analyze current operational processes to identify inefficiencies and areas of and implement process improvement strategies using methodologies such as Lean Six Sigma or with crossfunctional teams to design and document new processes and process performance metrics and prepare...
Virtusa
Dubaimore than 2 months ago - ...Support Engineer for our UAE operations with the following skillsets & terms and conditions: Required Certifications ITIL MCSE CCNA Office 365 certification (preferred) Skills & Competencies Strong troubleshooting and analytical skills...
VAM Systems
Dubaimore than 2 months ago - ...level Writes well designed, efficient, testable code/configurations or Service Management processes Understands modern SDLC or ITIL models as well as experience with Jira/Jenkins and CICD tools Creates / reviews technical or Service Management design brief/...
- ...branch infrastructure. 3+ years of experience working under banking operational environment or equivalent. 4+ years of experience in ITIL Service Management processes: Change and Release. Understanding of General IT Service Management policies, procedures, and best...
- ...virtual server, network and security infrastructures ~Familiar with SLAs and the associated design of highly available IT environments (ITIL v4) ~Comfortable as a team player in independent collaboration with international and virtual global teams ~Very high analytical...
- ...Certified Professional (CCP) VMware Certified technical Associate (VCTA) Information Storage and Management Associate (DCA-ISM) ITIL Foundation EXPERIENCE: Minimum of 8 years experience in the IT Infrastructure Backup Management with at least 3 years...
- ...must ~ Strong Office 365 suite ~ Security: CCTV and Access control ~ Candidate must be a CCNA or MCSA or MCITP or equivalent ~ ITIL experience preferred ~1-2 years of experience as a system administrator or IT support engineer ~ Excellent written and oral...
- ...development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. WHAT WE OFFER At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build,...
- ...relevant Technical position in large organizations Banking background. Experience in Application production support within the ITIL Framework. Excellent knowledge and hands on experience in o Application trouble shooting, configuration and maintenance. o...
- ...QUALIFICATION: Graduate CERTIFICATIONS: Certifications such as Microsoft Certified: Azure Administrator , CCNA/CCNP , or ITIL are a plus. EXPERIENCE: 15+ years of IT experience Strong expertise in: Microsoft 365 administration Cloud platforms (...
- ...other products in O365 Platform. Candidates whom are also certified in Office365, Information Technology Infrastructure Library (ITIL), Project Management and / or Business Analysis will receive priority consideration. KEO’s performance is founded upon integrity,...
AED4000 per month
...provide end user support. Advanced proficiency in determining the causes of application errors and repairing them. Familiarity with ITIL service management life cycle. Any IT related certification will be added advantage Exceptional communication skills....- ...strong advantage Practical experience using ServiceDesk or other IT Service Management (ITSM) platforms Solid understanding of ITIL framework principles and service delivery best practices Experience working with Active Directory, Group Policy, and endpoint...
- ...SLAs, KPIs, OLAs, and contractual commitments. Drive Incident, Problem, Change, Capacity, and Availability processes aligned to ITIL v4. Lead service reviews (daily/weekly/monthly) with client leadership. Identify risks, implement mitigation, and run continual...
- ...of the technical and service issues of providing telephone and data services in a campus environment. Knowledge & experience on the ITIL framework for IT service management. Minimum of 5 years technical team leader and/or IT management experience. Telephone switching technologies...
- ...technical users. -Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues. -Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation can be beneficial....
- ...resolution for Production issues is accurate and within SLA. Experience in workflow maintenance and Configuration. Should be well versed with the ITIL concept for Incident, Problem and change management processes. Exposure banking domain would be an added advantage.
- ...desktop tools, and antivirus software. Strong communication and problem-solving skills. Certifications like CompTIA A+, MCP, or ITIL (a plus). Why Join Us? Supportive and collaborative team environment. Exposure to a wide range of technologies. Growth...
- ...Required and Preferred Skills Strong working knowledge of Microsoft 365 applications and administration Solid understanding of ITIL principles, service management concepts, and best practices, with the ability to translate these into practical, role-based training...
- ...assessments, resolving straight forward incidents where possible and escalating other issues to Senior Desk staff. Skills Minimum Bachelors degree in Computer Science, Engineering. Certification in ITIL foundation. Comptia A+ Certification. MTA Certification....
- ...accounts, ensuring rapid triage and resolution. Collaborate with global support teams to restore service within SLA targets, applying ITIL-aligned practices. Document root cause analysis and contribute to post-incident reviews for continuous improvement....
- ...ticketing systems Familiarity with VoIP systems and network cabling Strong communication and customer service skills Bachelors degree in IT or related field (or equivalent experience) IT certifications (CompTIA A+, ITIL, Microsoft) are a plus...
- ...certifications include: Microsoft: MS-900 / AZ-900 / SC-900 (or higher) Networking: CCNA / Network+ Security: Security+ ITSM: ITIL Foundation Firewall / Security Vendor: Fortinet NSE4/FCP (advantage) Tools & Platforms (Preferred Exposure) RMM: NinjaRMM (...
- ...of age - Minimum 3 years of experience in the current role - Hands-on Audio/Visual (A/V) experience - Experience in Network support, ITIL, Manage ERPs and Genesys Omnichannel About the company RTC-1 Employment Services is a licensed recruitment firm based in Dubai,...
- ...OEM Support). Validate post-patch / post-upgrade stability and security posture. Ensure changes follow Change Management and ITIL processes. 5. Documentation, Reporting & Compliance Support Prepare and maintain: Operational reports Incident and investigation...
- ...adherence to business rules Requirements ~3+ years of experience in project management in a related field ~ CCNA Certified ~ ITIL Certified ~ Previous experience in cooperating with Project Managers for the delivery of projects ~ Excellent client-facing and...
- ...be highly advantageous. Proficiency with leading technology standards and frameworks (e.g., NIST Cybersecurity Framework, COBIT, ITIL) is essential. Proven track record in problem identification and resolution, with the ability to address issues impacting both individual...
- ...complex service concepts with clarity • Experience building proposals, shaping RFP responses and contributing to commercial offers • ITIL certification required; PMP a plus • Strong communication skills, both verbal and written • Ability to collaborate across...
- ...Responsibilities What we are looking for ~10+ years IT project management experience, in B2B environments ~ PRINCE2 / PMP and standard ITIL Certification is desirable ~ Strong interpersonal skills, good communicator ~ Extensive customer interaction experience at...
