SAP Incident Manager
Temporary
Next Ventures
SAP Incident Manager
Dubai, UAE (Onsite)
Contract Role – 2 Year Engagement
We are seeking an experienced SAP Incident Manager to support a large-scale SAP environment in Dubai. This role will focus on managing SAP support operations, coordinating AMS activities, and driving effective incident management across multiple SAP workstreams.
Key Responsibilities
- Manage end-to-end SAP incident and support processes across the AMS landscape
- Act as the central coordination point for SAP issues, escalations, and service delivery
- Delegate and track incidents across relevant functional and technical workstreams
- Lead PMO and governance activities including reporting, status tracking, and stakeholder updates
- Ensure SLA adherence and timely resolution of critical business issues
- Coordinate with internal users, vendors, and support partners
- Drive service improvement initiatives and operational efficiencies
- Support change, release, and problem management processes
Required Experience
- Strong experience managing SAP AMS and support environments
- Proven background in SAP incident management and service delivery
- Experience coordinating cross-functional SAP teams and third-party vendors
- Strong PMO, governance, and reporting capabilities
- Familiarity with ITIL processes and ticketing/service management tools
- Excellent stakeholder management and communication skills
- Experience supporting large enterprise SAP landscapes preferred
Vacancy posted 4 days ago
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