Associate Relationship Officer
ADIB Group
Description
Role : Associate Relationship Officer
Location : Abu Dhabi
The Relationship Officer ensures seamless execution of account opening maintenance and service-related activities for the assigned portfolio while maintaining high service standards documentation accuracy and compliance with internal policies and regulatory requirements.
Key Accountabilities of the roleProvide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
Manage end-to-end processing of account opening maintenance and service requests for portfolio clients.
Review and prepare documentation ensuring completeness accuracy and compliance with internal and regulatory requirements.
Coordinate with internal departments (Operations Compliance Legal Risk etc.) to ensure timely execution of client requests.
Support KYC/ODD updates RIM alignments licensing documentation and client profile maintenance.
Handle client routine enquiries within agreed turnaround times and escalate complex issues when required.
Assist in complaint follow-up and resolution tracking.
Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
Escalate risks documentation gaps or compliance concerns to the Regional Manager.
Specialist Skills / Technical Knowledge Required for this role:
Basic knowledge of banking products and services.
Attention to detail and quality control mindset.
Strong coordination and follow-up skills.
Customer focused and solution-oriented approach.
Required experience:
Bachelors degree
Intern in customer service or administrative role (Preferably in banking)
Efficient and effective Computer & MS Office skills (Word Excel PowerPoint).
Ability to work effectively in a team environment.
Awareness of AML & Compliance related matters (training will be provided).
Very good time Management Planning Organizing accomplishing tasks against deadlines
Problem Solving skills
Required Experience:
IC
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