Front Office Supervisor

• To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meetings and pass on all information to team-members.
• Coordinate reception work during the shift in an effective manner
• To follow all standards of all programmes in place e.g. GHA Discovery MessageBox Anantara App Guest Preferences
• To be available to work in all shifts including night shift
• To carefully and safely drive the hotel buggy at all times

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Full-time