Contracting & Administration Officer, MEA APAC

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, Qantas Lounges, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

We are seeking an organised, proactive and detail-oriented Contracting & Administration Officer to provide administrative and operational support to the newly established Centre of Revenue Intelligence across our Dubai, Bangkok and Sydney locations.

Reporting to the Senior Vice President, Topline Performance & Business Intelligence, Middle East, Africa, Asia & Pacific, MEA APAC, you will play a pivotal role in ensuring the smooth day to day operations of the function. Acting as the primary liaison with Finance and People and Culture, you will coordinate billing and contract administration, support hotel onboarding, and maintain efficient operational processes across the region. This role requires exceptional organisation, strong stakeholder management skills, and the ability to manage confidential commercial information with discretion.

Getting to know the role and your responsibilities

• Coordinate monthly billing cycles for portfolio hotels across all MEA APAC locations and shared service centres.
• Prepare and issue service contracts, invoices and supporting documentation in line with agreed service tiers and pricing.
• Monitor payment status and partner with Finance to support collections and resolve billing queries.
• Maintain accurate records of contracts, pricing, service tiers and amendments, ensuring documentation remains current and compliant.
• Track contract expiry dates, renewal windows and notice periods, proactively notifying leadership of upcoming actions.
• Coordinate the onboarding of new portfolio hotels, including documentation, system access, technology subscriptions and kick-off meetings.
• Maintain the program calendar, including meetings, onboarding activities, site visits and key project milestones.
• Prepare regular reporting for leadership, including billing status, contract pipeline, renewals and operational updates.
• Partner with local People & Culture teams to support leave administration, payroll coordination and new starter onboarding.
• Coordinate domestic and international travel arrangements, expense administration and maintain centralised documentation and filing systems.
• Provide general administrative and operational support to ensure the efficient running of the Centre of Revenue Intelligence.

Qualifications

• Bachelor's degree in Business Administration, Finance, Hospitality or a related discipline.
• Minimum 4 years' experience in an administrative, operations, finance or HR coordination role.
• Hospitality industry experience is required.
• Strong proficiency in Microsoft Excel and financial or business administration systems.
• Demonstrated ability to manage confidential and commercially sensitive information with professionalism and discretion.
• Excellent organisational skills with exceptional attention to detail and the ability to manage multiple priorities and deadlines.
• Strong communication and stakeholder management skills, with a collaborative and service-oriented approach.
• Comfortable working across multiple countries, time zones and cross-functional teams.
• Fluency in English and at least one additional language, written and spoken, is required. Two additional languages are preferred.

Additional Information

• Enjoy discounted Heartist® rates across Accor's global network of hotels, food and beverage venues, and wellness centres.
• Explore international career opportunities across Accor's hotel portfolio.
• Benefit from continuous learning and professional development, including Accor's Revenue Management Academy certification.

This role is based in Dubai, United Arab Emirates.

Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.