Hostess

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

About Raffles The Palm

Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job Description

We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a  Hostess , reporting to the  F&B Supervisor . The Hostess is responsible for providing exceptional and personalized service to our guests, ensuring that every arrival and dining experience is seamless, warm, and welcoming. The role includes greeting and seating guests, managing reservations and table assignments, assisting with guest inquiries and requests, coordinating with the service team, and ensuring the restaurant or outlet is presented to the highest standards.

At Raffles, the Hostess is more than the first point of contact for our guests. This role is about creating memorable dining experiences through genuine hospitality, elegance, and attention to detail. The Hostess is professional, gracious, and proactive, anticipating guest needs and responding efficiently to requests while maintaining the exceptional service standards, warmth, and sophistication that define the Raffles experience.

KEY ROLES & RESPONSIBILITIES

• To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
• Provide a warm and friendly welcome, leading guests and seating them at their table
• Take telephone bookings and maintain a clear and organised reservations book
• Assist in the set-up of tables and displays
• Maintain and update guest database
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
• Maintain good working relationship with own colleagues, and all other departments
• Correct preparation of all necessary operational material in the back office
• Learn safety, sanitation and hygiene policies
• Present check to guests and performs cashiering function if needed
• Effectively control guest flow in the restaurant ensuring maximum turnover
• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
• Train waitstaff and bus staff in hostess standards
• Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
• Carry out any other duties as and when assigned by the Management of the Hotel
• Assist other Food & Beverage Outlets in their operations within peak times when needed

Qualifications

• 1 year Hotel experience in F&B
• Secondary education
• Excellent reading, writing and oral proficiency in English
• Well-presented and professionally groomed at all times
• Strong interpersonal skills and able to establish a good rapport with guests 
• Possess full knowledge of restaurant’s seating/table plan
• Computer knowledge (Microsoft Excel, Word, Powerpoint) 

AND ABOVE ALL

• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.