Officer - Marina Operations Support

Coordinate and oversee the safe, secure, and environmentally-sound operations and maintenance of the assigned marinas. Implementation of the best Practices, Processes, Procedures in marina operations.

Responsibilities

Core Responsibilities:

Provides supervision of the Marina Management

Preparation of budget estimates, progress and cost tracking reports

Permits and license requirements; Contractor selection for maintenance and running of the facility.

Implements quality control programs using LEAN methodology to standardize and optimize facility performance in line with the Global Marina Management strategy.

Coordinate directly or through subordinates, ensures supervision of the marina management services including marina operating systems, maintenance processes, repair and improvement, custodial services and security operations.

Coordinates maintenance activities within the various functions and departments to obtain optimum production and utilization of personnel and equipment.

Recommends operating methods and equipment to reduce the marina management costs through new sources, substitutions, improved systems or methods, service quality and safety.

Preparation of contract scope/specifications.

Administers the facility service agreements for maintenance.

Ensure consistent implementation of standards for clean and tidy facilities and supports operations through Site-Base auditing.

People Management Responsibilites:

Conduct regular performance evaluations for team members, providing constructive feedback and setting goals for professional growth.

Foster a strong sense of collaboration and teamwork among team members to maximize their collective potential.

Ensure a balanced workload distribution among team members, preventing burnout and promoting productivity.

Coordinate with the government entities.

Coordinate with the strategy partners.

Following up with projects in al Dhafra region.

Resolve all the complaints.

Provide a better strategy to finalize the challenges.

Assist in the development and implementation of marketing strategies to attract new tenants.

Ensure of customer satisfaction.

follow up on contract renewals.

Maintain regular communication with tenants to ensure their needs are met.

Organize tenant appreciation events and community-building activities at the marina.

Track lease expiration dates and manage the renewal process to ensure tenant retention.

Maintain accurate leasing records, including lease agreements, occupancy reports, and customer correspondence.

Assist in managing marina software systems for booking, billing, and leasing.

Provide regular reports on occupancy levels, leasing activities, and marketing efforts to the Marina Manager.

Ensure that tenants comply with marina rules and regulations.

Work closely with the marina operations team to ensure the safety and cleanliness of the facility.