Laundry Supervisor - Housekeeping - InterContinental Dubai Festival City

Do you see yourself as the Laundry Supervisor at InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

• Oversees the implementation of linen room standards and procedures.
• Opens and closes the shift and ensures effective shift hand over.
• Distributes and collects keys.
• Manages all incoming and outgoing calls to Linen Department
• Solves employee grievances.
• Directs task allocations and changes according to volume and peak periods.
• Performs quality inspections.
• Liaises with Housekeeping for guest and hotel requirements.
• Ensures staff uniforms and hotel linen are processed and delivered in a timely manner.
• Ensures consistency within the department.
• Completes stock-takes as required.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Leads employee engagement activities.
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all laundry systems.
• Management of all incoming and outgoing calls to Laundry Department
• Make sure the room linen is in good shape and spotless.
• Solve employee grievances.
• Perform quality inspections.
• Prioritize VIP or difficult guests.
• Ensure laundry valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g., equipment routine service; stock inventories)
• Manage all special requests made by guests.
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these.
• Supervise laundry storage areas.
• Maintain adequate stock levels.
• Conduct inventories.
• Works with superior in the preparation and management of the department’s budget and is aware of financial targets.
• Recycles where-ever possible and enforces cost-saving measures to staff.
• Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.
• Take action to address these needs to exceed their expectations.
• Creates a positive hotel image in every interaction with internal and external customers.
• Adheres to hotel brand standards.
• Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.
• Assists guests and escorts them to locations within the hotel at their request.
• Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.
• Maintains current Hotel information to be able to provide information to guests.
• Work effectively with customers and colleagues from different viewpoints, cultures, and countries
• Work to understand and consider the global nature of the business.
• Manage outsourced laundry.
• Manage uniforms and ensure they are up to standard.

• Good level of spoken/written English
• Flexibility in shifts & tasks
• Cares for the employees
• Attention to details.
• Knowledge about budget (PNL)
• Minimum one year of experience in a similar environment (5* hotel)

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.