Reservations Agent
Full-time
AccorHotel
- To attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty providing a distinctive service Talent & Culture tough communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize potential clients and to transmit information to the Sales Department.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
- To report all guest comments or complaints.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To properly use the telephone etiquettes as per Sofitel standards.
- To have a perfect knowledge of room types and rate structure.
- To ensure the accuracy of all booking information entered in the PMS.
- To maintain an accurate Guest History.
- To have a perfect knowledge of the hotel configuration and products.
- To achieve Quality Tools and Yield Management performance.
- To know the competitors and to gather information about their activities and sales.
- To provide updated reports and statistics to the Management and other departments.
- To follow up availability and rate charts on TARS and other booking systems / channels.
- To maintain database for ATACS follow up.
- To follow daily check-lists.
- To fulfill administrative tasks and filing.
- To properly use and maintain the reservation communication system (telephone fax e-mail).
- To read and update logbooks.
- To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.
- To be updated with the latest administrative organizational operational or other changes and news.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
Remote Work :
No
Employment Type :
Full-time
Vacancy posted 1 day ago
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