Call Center Agent

Description

Role : Call Center Agent - Fresh Graduates Only ( UAEN)
Location : RAK

Role Purpose:

The Call Center Advisor will handle inbound and outbound calls providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills a strong understanding of stock market principles and a passion for helping clients achieve their financial goals.

Key Accountabilities of the role

• Handle incoming client inquiries via phone and email providing accurate and timely information about our services and products.
• Assist clients with account-related issues including account setup maintenance and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments such as Client Services Compliance Sales and Operations to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

 

Specialist Skills / Technical Knowledge Required for this role:

Specialist Skills / Technical Knowledge Required for this role:

• Previous experience in a call center customer service or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills poise and product knowledge.
• Strong time-management and communication skills.
• Knowledge of Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic Language and English

 

 

Required Experience:

 

Unclear Seniority