Senior Fulfillment Associate

Atlys ’ mission is to enable every person on earth to travel freely.

At Atlys, we’re building the infrastructure that makes international travel seamless, driven by a clear vision to remove friction and uncertainty from global travel. Today, visas and travel documentation remain some of the most frustrating, time-consuming, and unpredictable parts of the journey. Our goal is to solve this through technology, making global travel faster, simpler, and far more predictable.

Building the future of global mobility is one of the most exciting opportunities of this decade, and we’re only getting started.

As a Senior Fulfillment Associate in Dubai, you are responsible for managing end-to-end visa processing operations and ensuring a smooth customer experience throughout the application journey. You’ll assist customers with documentation and profile creation, resolving operational issues in real time, coordinating with internal teams and visiting customers on-ground to collect documents or provide support.

As part of one of the fastest-growing startups in the travel space, this is a 6-day in-office role that requires a consistent on-ground presence and customer interaction.

The Job

• Handle end-to-end visa application processing for UAE operations.

• Guide customers on visa requirements, documentation, and profile creation.

• Review and verify applications to ensure accuracy and compliance with visa guidelines.

• Identify and evaluate opportunities to unlock new destinations for the UAE market, driving business expansion and market growth.

• Identify issues during the application process and resolve them proactively.

• Track application progress and provide timely updates to customers.

• Maintain confidentiality of client data

• Deliver exceptional customer service to enhance the client experience.

• Collaborate with cross-functional teams to improve operational workflows and customer experience.

The Ideal Candidate

• Experience: 3+ years of experience in visa operations, travel operations, customer support, or related operational roles.

• Detail-Oriented & Organised: You possess an exceptional eye for detail and can manage multiple tasks efficiently, ensuring that nothing slips through the cracks.

• Strong Communicator: You have excellent verbal and written communication skills, allowing you to provide clear instructions and updates to customers.

• Problem Solver & Quick Thinker: You have the ability to think on the spot and provide practical solutions during operational challenges.

• Tech-Savvy: You are comfortable working with computers and digital tools, able to quickly adapt to new systems and processes.

• Passion for Travel & Immigration: You have a genuine interest in the travel and immigration sectors and are excited about contributing to a more connected world.

• Immediate joiners preferred

What the hiring journey looks like

• First up: If your profile looks like a strong fit, our People team will reach out within 7 days for a quick intro chat.

• Next up: You’ll speak with the hiring manager and a peer (order may change depending on calendars, we like to keep things fast and flexible).

• Finally: If it feels like a strong mutual fit, we move fast and get you started at Atlys.

We keep communication transparent and timelines quick. If things don’t work out, we’ll always close the loop over email, and you’re welcome to apply again in the future :)