IT Officer (with AI & Digital Innovation Support) M/F

IT Officer (with AI & Digital Innovation Support) M/F

Contract type

Permanent contract

Contractual hours

Full time

To be the link with the Headquarters for the IT management within the BU MEA and implement and support the IT transition policy / plan.

He/She is accountable for maintaining proper access rights to sensitive data and ensuring protection of personal data such as medical records.

The role also includes coordinating AI and digital initiatives, acting as a local focal point to support the identification, deployment, and adoption of AI-enabled tools in line with company strategy, security, and governance standards.

Responsibilities

• Maintains the computer systems, servers and networks of the BU. He / she may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems.
• Installing and configuring new computer and server, Installing and testing new software and corporate software.
• Maintaining computers, servers and network hardware.
• Maintaining in house software (GEMS / EDMS / Prolog / SAGE), ensuring they are working properly.
• Ensuring the coherence of the data informed in the in-house software, taking care of their recurrent updates.
• Extracting data of in-house software upon the request of other support functions, business centers or Headquarters.
• Administering file server user permissions and data access policies
• Managing firewall, email and spam filtering systems.
• Ensuring anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations.
• Monitoring LAN for security issues.
• Creating and setting account users in Active Directory, managing Active Directory and Group Policies.
• Setting up and maintaining backup system, and onsite/offsite storage
• Installing software available to appropriate users.
• Monitoring against usage of unlicensed and unauthorized software.
• Diagnosing and troubleshooting hardware & software failures (application plus system database).
• Implement IT solutions, policies and procedures to maximize efficiency and availability of existing infrastructure, ensure integrity of all company electronic data, and support effectively the company goals and strategies.
• Liaise with external support agencies to resolve faults specify.
• Identifying suitable IT vendors and support contractors.
• Liaising with external support agencies to resolve faults.
• Maintaining computer peripheral equipment e.g. printers, scanners.
• Maintaining IT inventory and software licensing compliance checklist.
• Managing Relationship with system subcontractor.
• Correspondent with the headquarters IT team and the subsidiaries.
• Support the coordination of AI-related initiatives (e.g., AI assistants, automation tools, data analytics solutions) in alignment with corporate guidelines.
• Act as a bridge between users and AI service providers, gathering use cases, feedback, and improvement ideas.
• Assist in identifying opportunities for process automation and efficiency gains using AI or digital tools.

Profile

Strong knowledge of all software, hardware, database, servers etc. used in the company’s network.

Ability to troubleshoot and swiftly resolve issues.

Basic understanding of AI concepts such as Generative AI (e.g., AI assistants, chatbots), Process automation, Data-driven decision support.

Ability to understand AI use cases and translate business needs into structured requests.

Curiosity and willingness to learn emerging digital and AI technologies.

Good oral, written, and interpersonal communication skills to deal with multi-cultural environment.

• Fluency in English.

Location

Global tower, Abu Dhabi

Minimum level of experience required

Not applicable

Required authorisations

• Bachelor’s degree (with preference of a Technical qualification) or equivalent experience.
• 5+ years of IT maintenance experience ideally with the region.

Languages

English (D-Full professional proficiency)

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