ServiceNow Technical Specialist

Company: [[filter1]] 
Location: [[req_address]], [[filter6]], [[filter5]] [[postalcode]], United Arab Emirates (AE) 
Education Experience: [[req_edExperience]] 
Employment Experience: [[req_empExperience]] 
Employment Status: [[filter7]]

Location: Onsite UAE (primary)
Engagement Duration: 12 Months
Engagement Type: Fixed-term programme delivery

Role Overview 

This is a blended technical role consolidating four specialist functions into a single multi-disciplinary profile. The ServiceNow Technical Specialist operates across platform configuration, enterprise integration, and CMDB and data management, providing flexible coverage across the programme delivery team. The ideal candidate brings strong ServiceNow development foundations combined with hands-on integration engineering experience and solid CMDB and Discovery knowledge, enabling them to contribute across workstreams and reduce single-point dependency on narrowly specialised resources. 

What You Will Do 

Depending on programme phase and workstream demand, the Technical Specialist will contribute across the following areas:

Platform Configuration & Development 

• Configure core ITSM modules including Incident, Problem, Change, Request and Knowledge Management 

• Build Service Catalog items and fulfilment workflows across defined complexity tiers 

• Develop Business Rules, Client Scripts, Script Includes, UI Actions and UI Policies using JavaScript (Glide) 

• Configure CMDB class extensions, attributes, relationship mappings and lifecycle state transitions for Hardware Asset Management 

• Develop forms, views, SLA definitions and notification logic aligned to approved design standards 

• Maintain upgrade-safe configuration standards and contribute to peer configuration reviews 

• Perform unit testing and resolve defects identified during configuration validation cycles 

Integration Engineering 

• Design and implement secure integrations using ServiceNow IntegrationHub, REST APIs and out-of-the-box spokes 

• Deliver Phase 1 integrations including Microsoft Intune, JAMF and Microsoft Teams 

• Support Phase 2 integration waves across FortiGate, Checkpoint, Oracle Fusion, Azure Monitor, CrowdStrike, Microsoft Defender, BeyondTrust, Cisco, MS 365, SIEM, ZTNA and IDAM solutions 

• Configure OAuth, token-based authentication, certificate management and encrypted communication channels 

• Implement error handling, retry logic and integration health monitoring dashboards 

• Produce source-to-target field mapping documentation and integration runbooks 

• Execute integration testing in non-production environments and support UAT validation activities 

CMDB, Discovery & Data Management 

• Support Discovery configuration using Azure-native API integrations and service principal onboarding 

• Assist in CMDB data model governance including CI class definitions, attributes and Identification and Reconciliation Engine (IRE) rules 

• Contribute to data migration activities including field mapping, transformation and source-to-target reconciliation 

• Support data cleansing and validation cycles for endpoint, server, network device and asset records 

• Monitor CMDB health metrics and raise data quality issues through programme governance 

• Assist in configuring Service Graph Connectors and structured import mechanisms 

Required Skills & Qualifications 

Certifications 

• ServiceNow Certified System Administrator (CSA) – required 

• ServiceNow Certified Application Developer (CAD) – required 

• ServiceNow IntegrationHub accreditation or equivalent hands-on experience – required 

Platform Development 

• 3+ years of hands-on ServiceNow development experience 

• Proficiency in JavaScript (Glide scripting), Business Rules, Client Scripts and UI Policies 

• Working knowledge of Service Catalog, SLA framework and workflow automation 

• Experience with CMDB configuration and Hardware Asset Management module implementation 

• Familiarity with ITSM module configuration across Incident, Change and Request Management 

Integration Engineering 

• Solid knowledge of REST and SOAP API design, authentication patterns and data exchange mechanisms 

• Hands-on experience with ServiceNow IntegrationHub spokes and custom API configurations 

• Understanding of MID Server architecture and iPaaS integration patterns 

• Experience with Azure-native integration and Microsoft 365 ecosystem connectivity 

• Ability to implement error handling, retry logic and integration monitoring 

CMDB & Data 

• Understanding of ServiceNow Discovery concepts and Azure cloud API discovery patterns 

• Familiarity with CMDB data modelling, CI class structures and relationship mapping 

• Experience with data migration activities including field mapping and reconciliation 

• Exposure to ETL processes and data quality governance frameworks 

Preferred

• ServiceNow CIS-ITSM or CIS-SAM certification 

• Experience with ServiceNow Discovery, IRE configuration and CMDB health management 

• Familiarity with HRSD or SecOps module configuration 

• Background in enterprise integrations with Oracle Fusion, BeyondTrust or CrowdStrike 

• Exposure to Service Mapping and business service dependency modelling 

• Experience supporting go-live stabilisation, hypercare and managed support transitions 

• Knowledge of UAE data residency and Azure Commercial region deployment patterns 

Company : [[filter1]]
Location: [[req_address]], [[filter6]], [[filter5]] [[postalcode]], United Arab Emirates (AE)
Education Experience: [[req_edExperience]]
Employment Experience: [[req_empExperience]]
Employment Status: [[filter7]]

COMPANY OVERVIEW: What's so great about Insight's culture? The excitement. The energy. The way you can see success all around you – and find it for yourself. If you come to Insight with a strong work ethic and an eye for success, you'll find dozens of people reaching out to help you achieve your goal. This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity. We receive high volumes of applications for many of our opportunities. Whilst we endeavour to respond to all candidates with any relevant experience, if you have not heard from us within 1 week, please consider that your application will not be progressed in relation to this role.