Technical Project Manager

Key Responsibilities

A. Project Planning & Technical Delivery

• Develop detailed project plans covering scope, timelines, milestones, and resource requirements in line with PMO standards.
• Translate technical requirements into actionable project deliverables, ensuring alignment with architecture and security frameworks.
• Manage end-to-end delivery of infrastructure projects such as network refresh, AV systems upgrade, cloud migration, backup expansion, and security solutions (e.g., Palo Alto, F5, Cisco ISE, ExtraHop, Gigamon).
• Oversee configuration, testing, and deployment activities, ensuring compliance with the Company's IT policies and standards.

B. Technical Governance & Quality Assurance

• Ensure that all projects comply with the Company's cybersecurity, ITSM (ISO 20000), and COBIT governance frameworks.
• Coordinate with the Architecture and Security teams to validate technical designs and ensure interoperability with existing environments.
• Facilitate technical review boards and documentation handover to Operations and Support teams.
• Monitor vendor SLAs, warranty coverage, and performance benchmarks.

C. Stakeholder & Vendor Management

• Serve as the focal point for coordination between internal teams (Infrastructure, Security, Cloud, DX, and PMO) and external vendors.
• Manage vendor deliverables, ensuring contractual compliance and adherence to technical specifications.
• Facilitate project briefings, steering committee updates, and status reports for management visibility.

D. Risk, Change, and Issue Management

• Identify and assess project risks, dependencies, and potential impacts to service continuity.
• Implement change control processes to manage scope adjustments, ensuring traceability and proper approvals.
• Maintain updated risk registers, mitigation plans, and issue logs in PMO365 or equivalent systems.
• Ensure timely escalation and resolution of project constraints or blockers.

E. Handover, Documentation, and Sustainability

• Oversee project closure activities, ensuring full documentation (as-built diagrams, configurations, licenses, warranties) is archived in the Company's repositories.
• Coordinate operational readiness and handover to IT Operations and Support teams.
• Conduct post-implementation reviews and lessons-learned sessions to support continuous improvement.
• Ensure long-term sustainability through proactive capacity planning and lifecycle management insights.

F. Capabilities

• Drive Innovation: Identify and implement new technologies and digital solutions to enhance business processes, improve service delivery, and create new opportunities for growth.
• Improve Digital Experience: Leverage digital tools to provide seamless, engaging, and personalized experiences for stakeholders, ensuring user-centric service design.
• Enhance Operational Efficiency: Use digital technologies and data-driven insights to streamline operations, reduce costs, automate processes, and enhance overall productivity.
• Support Business Goals: Align digital transformation initiatives with organizational objectives, ensuring that technology investments drive strategic goals, improve competitiveness, and maximize business value.
• Promote Digital Culture: Foster a culture of innovation, agility, and continuous improvement by encouraging employees to embrace digital tools, upskilling, and a transformation mindset.
• Maintain Demand Planning: Maintain a structured demand planning framework to anticipate and manage IT and digital transformation needs, ensuring resource optimization and alignment with business priorities.
• Execute TSS Strategy: Drive TSS Strategy, ensuring that digital initiatives align with enterprise goals, IT governance, and future technology trends.
• Lead Research & Emerging Trends: Conduct research and benchmarking on digital transformation trends, emerging technologies, and best practices to drive continuous improvement, innovation, and informed decision-making.

Qualifications & Experience

Education

• Bachelor's degree in Computer Engineering, Information Technology, or a related technical field.
• Master's degree in IT Management or Project Management is preferred.

Experience

• 8–10 years of experience managing infrastructure, network, and security projects within large-scale enterprise or government environments.
• Proven track record delivering complex multi-vendor projects involving datacenter, network, cybersecurity, and AV systems.
• Experience coordinating with architecture, security, and operations teams to ensure end-to-end technical alignment.
• Exposure to both waterfall and agile delivery models.

Certifications / Tools

• PMP or PRINCE2 Practitioner certification required.
• Technical certifications preferred: CCNP, CISSP, ITIL, VCP, or equivalent.
• Familiarity with project management tools (PMO365, MS Project, Azure DevOps) and ITSM platforms (Freshservice, ServiceNow).

Competencies

• Strong technical understanding of network, security, AV, and infrastructure systems.
• Excellent project planning, risk management, and vendor coordination skills.
• Ability to manage multiple concurrent technical projects with competing priorities.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective communication and stakeholder management across technical and business functions.
• Commitment to delivering high-quality, compliant, and future-ready technical solutions.