Partner Success Manager

Partner Success Manager

Job Description Summary

As a Partner Success Manager (PSM) at PayPal, you will be responsible for managing the operational relationships with key strategic partners, including Payment Service Providers (PSPs), banks, wallets, marketplaces, and technology platforms. Your role will focus on ensuring operational excellence with partners to ensure they successfully adopt, optimize, and scale PayPal’s payment solutions while driving revenue growth and customer satisfaction.

Job Description

This role requires a combination of technical expertise, relationship management, consulting and internal and external collaboration, to help partners maximize the value of PayPal’s ecosystem. You will work with the commercial relationship owners and be adept in navigating all facets of day to day operations, solution launch and delivery with key partners.

Your day to day

• Act as the primary operations point of contact for assigned partners, fostering strong long‑term relationships. Advocate for partners internally, ensuring their needs are addressed by cross‑functional teams (sales, product, risk, compliance, and marketing).
• Monitor key performance metrics (e.g., transaction volume, conversion rates, etc.) and identify areas for improvement.
• Collaborate with PayPal commercial sales and business development teams to identify and execute upsell and cross‑sell opportunities and maintain excellent operations.
• Guide partners through API integrations, product implementation, and operational best practices. Work with technical teams to troubleshoot integration issues and enhance the partner experience.
• Ensure compliance with PayPal’s policies, risk guidelines, and regional regulatory requirements.
• Drive operational efficiency by streamlining partner engagement processes.

What you need to bring

• 5+ years of experience in partner operations management or technical support, preferably in payments, fintech, banking, or e‑commerce.
• Strong understanding of payment processing, digital wallets, and PSP ecosystems.
• Experience working with API‑based integrations and technical payment solutions is a plus.
• Exceptional relationship‑building, negotiation, and communication skills.
• Data‑driven mindset with the ability to analyze performance metrics and drive actionable insights.
• Ability to work cross‑functionally with sales, product, risk, and compliance teams.
• Comfortable working in a fast‑paced, high‑growth environment with global stakeholders.
• Experience managing PSPs, banks, or large enterprise partners in a global setting.
• Knowledge of risk, fraud, and compliance considerations in payments.
• Familiarity with PayPal’s suite of products and services is a plus.

Benefits

We offer benefits including a flexible work environment, employee share options, health and life insurance, and more. To learn more about our benefits please visit

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io.