Technical Customer Support Team Lead
Remotedxb
Responsibilities
- Lead, hire, and mentor a global team of support specialists to drive a culture of excellence.
- Own enterprise support operations end-to-end, managing day-to-day metrics, KPIs, and global shift coverage.
- Provide hands‑on technical support for complex enterprise issues and maintain deep subject matter expertise.
- Drive operational improvements by identifying bottlenecks and implementing new workflows and targets.
- Act as a primary conduit between Support, Engineering, and Revenue teams to communicate product gaps and customer needs.
- Build and maintain accurate technical documentation to ensure effective customer support.
Requirements
- Proven leadership and people management experience with a track record of building high‑performing teams.
- Deep technical expertise in the AI landscape, including APIs, TTS, and LLMs.
- Knowledge of telephony systems such as Twilio, SIP, and WebSockets.
- Experience in B2B or enterprise support, managing complex customer relationships and strategic accounts.
- Ability to troubleshoot code and handle ambiguous technical troubleshooting.
- Strong analytical skills and experience managing metrics and KPIs in fast‑moving environments.
Benefits
- Innovative culture with the opportunity to define the trajectory of AI.
- Professional development supported by an annual discretionary stipend.
- Annual discretionary stipend for social travel to meet up with colleagues.
- Annual company offsite in international locations.
- Monthly co‑working stipend for those not located near main hubs.
About the Company
ElevenLabs is an AI research and product company transforming how we interact with technology. We provide industry‑leading AI audio models through platforms like ElevenAgents, ElevenCreative, and ElevenAPI, serving millions of users and major enterprises globally.
#J-18808-LjbffrVacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Technical Customer Support Team Lead in Dubai vacancy
- ...We are looking for a Technical Support Enginee r to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely... ...and the ability to communicate clearly with users, internal teams, and vendors. Key Responsibilities: • Provide L1/L2 technical...
- ...Description ****@*****.*** SOC Team Lead Managed Security Services... ...services organisation supporting enterprises across the UAE... ...solutions, managed services, and custom application development.... ...portfolio, we are seeking a technically strong and operationally experienced...
- ...A leading FinTech company in Dubai is seeking motivated and customer-focused Customer Support Agents to join its growing team. This opportunity is ideal for professionals who are passionate about delivering exceptional customer experiences while working within one of the...
- ...industry in the world. We are still a small team, making a very large impact, seeking to... ...for an experienced and motivated Sales Team Lead to join our dynamic team in the food... ...sales team. Provide ongoing coaching and support to team members to improve their performance...
- ...individuals. Our management team have significant experience in... ...seeking a Mobile App Team Lead with strong hands-on mobile development... ...-related activities, driving technical decisions, ensuring delivery... ...approach is selected. Support developers with complex technical...
- ...Position: Technical Support Manager Date Posted: July 2, 2026 Industry... ...Technical Support Manager to lead its Service Desk operations in... ...activities, mentor technical support teams, manage critical incidents,... ...(FCR), response times, and Customer Satisfaction (CSAT). •...
- ...net worth individuals. Our management team have significant experience in the... ...About the Role We are seeking a Technical Team Lead – Java with strong hands-on backend development... ...communication and accountability. Support onboarding, knowledge sharing, coaching...
- ...simplified the lives of more than 70 million customers, and built a platform where the region’s... ...About the role We are looking for a Team Lead - Account Management to drive strong... ...deliver best-in-classpartner experiences. Support negotiation of commercial terms and...
- ...MoneyPlant Fx Financial Consultation LLC is looking for an experienced Telesales Team Lead to join our team in Business Bay, Dubai. Requirements: • 1–2 years of UAE Forex telesales/trading experience • Previous Team Lead experience preferred • Strong leadership...
$45000 - $65000 per year
...Position: Customer Support Specialist Date Posted: July 3, 2026 Industry: Customer Support... ...to join its fully remote support team in the United States. This role serves... ...such as Zendesk or Intercom. • Escalate technical issues to engineering with clear reproduction...- ...lives of more than 70 million customers, and built a platform where the... ...and move faster. About the Team You will be part of a dynamic... ..., and captains. As Sales Team Lead, you will manage the team... ...Provide coaching, training, and support for the team’s professional growth...
- ### Senior Technical Support Specialist (Remote) Mercans is seeking a Senior Technical Support Specialist to provide advanced L2/L3 technical... ..., Compliance (QCRM), HR, Finance, Legal, and Operations teams while mentoring junior IT staff. #### Key Responsibilities...
- **Team Lead – Integration Development (Remote)** Mercans is seeking... ...systems. This role combines technical leadership with hands-on integration... ...workflows, and security. * Support REST, SOAP, SFTP, Webhooks,... ...between engineering teams, customers, vendors, and business...
- ...Summary: Join a prominent Layer 1 blockchain team focused on expanding its global developer footprint. This role will involve strategizing ecosystem growth and supporting grant winners. An engineering background coupled with DevRel experience is essential for success...
- ...Position: Customer Support Agent Date Posted: June 15, 2026 Industry: FinTech / Banking /... ...: iSON Xperiences Description: A leading FinTech organization in Dubai is seeking... ...Customer Support Agent to join its growing team. This opportunity is ideal for customer-...
$60000 - $65000 per year
...Position: Customer Support Engineer Date Posted: 06 June 2026 Industry... ...Environment or Relevant Technical Support Experience Qualification... .... The company works with leading global DTC brands and... ...Customer Support Operations team, where you will be responsible...$52000 - $94000 per year
...Position: Customer Programs Support Specialist Date Posted: June 18, 2026 Industry: Utilities /... ...candidate will work closely with internal teams and external customers, including... ...Escalate complex issues to the program lead when necessary • Ensure compliance with...- ...Position: FinTech Customer Support Agent Date Posted: June 12, 2026 Industry: Financial Technology... ...: iSON Xperiences Description: A leading FinTech organization in Dubai is seeking... ...Support Agents to join its growing team. This is an excellent opportunity for...
- ...Job Summary The Sales & Technical Support Engineer (Ventilation Fans) will... ...fan products with customer‑facing sales support activities... ...configurations, support the sales team through technical input, and... ..., installation requirements, lead times and commercial terms....
- ### Team Lead – Quality Assurance (QA) | Remote The Team Lead – Quality Assurance is responsible for developing and managing QA frameworks... ...initiatives, monitoring, training, documentation, and client support within a global payroll SaaS environment. The role ensures high...
- ...operations, rent collection, and tenant management — empowering landlords and tenants with a seamless digital experience. The Leasing Team Lead will lead Keyper’s leasing function, driving growth, efficiency, and exceptional client experience across all leasing operations....
$28.91 per hour
...Position: Data Entry Team Lead Date Posted: July 1, 2026 Industry: Data Management / Accounting / Consulting / CRM Operations... ...who can lead data entry operations, ensure data accuracy, and support CRM-based workflows. The position involves overseeing a team, improving...- ...manufacturing a portfolio of leading international and home-grown brands... ...is responsible for providing support in driving sales through the... ...of the Store Sales team. The role is also responsible... ...exceptional operational, commercial and customer service standards. Core Responsibilities...
- ...Requirements Role Overview The Technical Sales Support - Fire Rated Steel Doors... ...commercial support to sales teams to ensure correct... ...knowledge, regulatory awareness and customer-facing skills to support... ...accurate Bill of Materials, lead times and delivery instructions...
$20 - $22 per hour
...Position: B2B Customer Support Specialist Date Posted: 3 June 2026 Industry: Education Technology / Publishing / Customer Support Employment... ...Support Specialist to join its customer service operations team. This role plays a key part in supporting schools, tutors, and...- ...The Role As Exante’s Customer Experience Manager, you... ...excellence across all teams, act as the voice of the... ...-first culture Lead initiatives that put the... ...regional teams have the support measures they need.... ...data is safeguarded by technical and organisational measures...
- ...Technical Training Instructor Would you like to be part of our team? Join our Team! Our team provides industry-leading products and services that optimize the... ...a diverse range of customers across the value chain... ...wireline population, supporting safe and consistent...
- ...Job Summary ~ The Technical Sales Executive is responsible for generating... ...and ensure excellent customer service throughout the sales process... ...Generate new leads through cold calling, networking... ...coordination with the technical team. Present technical solutions...
- ...manufacturing a portfolio of leading international and home-grown... ...McCain. Role Summary: The Support Engineer – Retail Tech (POS)... ...to address and resolve technical issues. The Support Engineer... ...Migration, Result Orientation Team working Knowledge of incident...
- ...Nova Pharma Group is a leading group of companies operating across the... ...solutions & services. Job Title: Technical Advisor Location: UAE... ...provide technical training and support Providing internal training to the sales team, whilst assessing their technical...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Customer Support Team Lead. Be the first to apply!
