Business Systems Analyst

Business Systems Analyst

Job Description

Role: Business Systems Analyst

Reporting Line: Head of IT Projects and Development

Requirements:

• Degree in the field of computer science or information systems or equivalent experience
• Industrial Engineer qualification (advantageous)
• Five to seven years of related work experience

Primary Job Purpose:

The Business Systems Analyst’s role is to elicit, analyze, specify, and validate the business needs of stakeholders, be they clients or end users, and to translate these needs into a language that IT integrators and developers understand. The Business System Analyst will apply proven communication, analytical, and problem-solving skills to help the Firm document and streamline processes and ensure an improved return on IT investment.

Duties & Responsibilities:

Strategy & Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Assess existing software solutions to ensure features and functions have been enabled correctly and are optimized to the Firm’s requirements.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Provide guidance and/or instruction to junior staff members and to the user base.
• Understand the business systems application landscape and provide 1st and 2nd level support.
• Identify and implement opportunities to improve the quality of the Firm’s data.

Education & Certification:

• Degree in the field of computer science or information systems or equivalent experience
• Industrial Engineer qualification (advantageous)

Knowledge & Experience:

• Demonstrated knowledge of the legal industry’s core business process and operations
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Proven experience with SQL scripting and report writing
• Proven experience with LEAN/Six Sigma process improvements
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
• Understanding of application development and software development life cycle concepts
• Extensive experience with the software applications, including Document Management Systems, Office365, Power Apps, Power BI, SQL, CRM, and ERP systems
• Proven experience working with RPA systems

Personal Attributes:

• Able to exercise independent judgment and take action on it
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong client service orientation
• Experience working in a team-oriented, collaborative environment

Relationships:

Internal: IT team, project managers, business stakeholders, junior staff members
External: Vendors, software developers, consultants

Diversity, Equity & Inclusion:

Essential to our success as a regional law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support several internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.

Al Tamimi & Company is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.