Manager Internal Audit Assurance Governance and Support Services

To perform daily call center activities communicating with all call center callers ensuring highest level of customer service and courtesy in line with Masdar standards and requirements.

Responsibilities : 

• Handle all incoming and outgoing telephone calls professionally and direct the calls to respective person to ensure all calls are attended to.
• Maintain the call centre log ensuring an accurate record of all callers are requirements is maintained.
• Follow all relevant policies processes operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Apply consistent approaches/discipline and standardized forms in line with relevant policies processes and procedures.
• Prepare relevant reports and updates as required and to the desired standard.
• Provide management information as and when required by the line manager this includes the production and timely provision of accurate reports in line with reporting schedules.
• Support in developing and delivering the annual operational business plans and KPIs for the unit and contribute to performance monitoring and reporting for the unit so that overall objectives are met.
• Prepare/ review the risk and control matrix (RCM) prepared by external consultant prior to the start of /during the audit fieldwork and submit to the Quality reviewer/ senior management for approval.
• Manage and execute the audit engagements as per the engagement plan including RCM and develop proper working papers to support the work done and audit findings noted and submit the same for quality review.
• Review work performed by field auditors and issues received from the field auditors and determine if other area or related activities need to be reviewed in order to reflect a correct picture of the companys commercial health.
• Review of subordinates work papers for work completeness meeting the objectives and matching it against issues identified.
• Review audit issues/ draft audit report received from the field auditors and determine if other area or related activities need to be reviewed in order to reflect a correct picture of the companys commercial health.
• Submit the draft audit report to senior management for review in line with the project time plan.

Qualifications :

Preferred Experience:

• At least 8 years experience in progressively more senior roles in auditing accounting business analysis or program evaluation or equivalent experience Experience relating to internal audit of corporate and business units processes.

JobSpecific Skills:

• Exceptional communication and interpersonal skills leading to a consultative approach within a corporate / multifunctional environment
• Ability to manage crossfunctional teams
• Good knowledge of and skill in applying internal auditing and accounting principles and practices and management principles and preferred business practices.
• Good knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.
• Good knowledge of industry program policies procedures regulations and laws.

Additional Information :

Masdar is one of the worlds fastest growing renewable energy companies and a green hydrogen leader placing the UAE at the forefront of the energy transition.

As a pioneer in advancing the clean energy sector and a key enabler of the UAEs vision as a global leader in sustainability and climate action Masdar has developed projects in more than 40 countries across six continents and has invested or committed to invest in worldwide projects with a combined value of more than US$30 billion.

Masdar unites the UAEs three energy champions Mubadala ADNOC and TAQA and will utilize their combined expertise to fulfill its purpose as a global clean energy pioneer across renewables and green hydrogen.

Promoting innovation in solar wind energy storage wastetoenergy and geothermal energy Masdar has a proven record of delivering pioneeringprojects using cuttingedge clean energy technologies that are commercially viable and bankable.

Remote Work :

No

Employment Type :

Fulltime