Facilities Services Supervisor

Job Purpose

Oversee facility management service delivery across assigned sites, ensuring compliance with client requirements, quality standards, technical solutions, and budget expectations.

Key Responsibilities

• Supervise daily facility operations and ensure adherence to company policies, procedures, and service standards

• Provide technical supervision to maintenance teams to ensure work is completed to required quality standards

• Ensure compliance with Health, Safety, and Environment (HSE) regulations across all assigned sites

• Identify site risks and coordinate with EHS teams for corrective actions

• Coordinate site teams to ensure full service coverage and client satisfaction

• Monitor and evaluate team performance; identify training and development needs

• Support the Facilities Manager with technical recommendations and maintenance solutions

• Prepare and consolidate operational and technical reports on property performance

• Maintain and update technical documentation for all assigned sites

• Recommend improvements in HVAC, electrical, and mechanical systems to enhance efficiency and service quality

• Oversee preventive and corrective maintenance activities as per schedule

• Supervise contractors and ensure quality and timely delivery of services

• Perform additional duties as assigned by management

Qualifications

• Bachelor’s degree in Engineering (Mechanical or Electrical preferred)

• Valid UAE Driving License

Experience

• Minimum 4 years of experience in facilities management or building services in a supervisory role

• Proven experience managing service delivery, team performance, and maintenance operations

Technical Knowledge

• Building systems and technical installations (HVAC, Electrical, Mechanical)

• Health & Safety regulations and compliance standards

Skills & Competencies

• Strong team management and organizational skills

• Proactive and solution-oriented mindset

• Ability to anticipate issues and implement preventive actions

• Strong problem-solving and decision-making abilities

• Effective communication and stakeholder management

• Ability to work independently and under pressure

Core Competencies

• Accountability

• Teamwork

• Initiative and Innovation

• Adaptability

• Attention to Detail

• Customer Orientation

• Organizational Awareness

• Interpersonal Skills

• Self-Confidence

Key Performance Indicators (KPIs)

• Timely identification and implementation of property improvements

• Accurate and timely reporting to Facilities Manager

• Reduction in client complaints through improved service delivery

• Effective team performance and collaboration across stakeholders

Key Relationships

• Internal: Facilities Manager, Operations Team, Other Departments

• External: Clients, Service Providers, Contractors

Job Challenges

• Balancing client expectations with company policies and operational procedures

• Managing multiple sites and teams while maintaining service quality