Head Butler

• To anticipate all guest needs and handle all guest inquiries.
• To greet and acknowledge all guests welcoming them in a polite and friendly manner.
• Supervise and manage a team of butlers and oversee the daily operations of the guest experience department.
• Train coach and mentor butlers to ensure exceptional service is delivered to guests.
• Develop and maintain a strong relationship with guests and attend to their needs and requests promptly.
• Provide personalized and anticipatory service to guests including organizing special events arranging transportation making restaurant reservations and other bespoke services as required.
• Manage guest preferences and ensure that all information is accurately recorded in Opera and communicated to the relevant departments.
• Abides by all hotel and company policies and procedures including Health & Safety policies HACCP Butlers Grooming standards punctuality/ attendance procedures and Quality standards.
• Coordinate with other departments including housekeeping front desk and food and beverage to ensure a seamless guest experience.
• Maintain privacy and security of inhouse guests and is continually proactive in all areas of operation.
•  Coordinate with concern departments for room refreshments such as morning service turndown service and mini bar checks.
• Develop and implement standard operating procedures for the butler department to ensure consistency in service delivery.
• Maintain an uptodate inventory of equipment and supplies required for the butler department and ensure that they are wellmaintained and in good working condition.
• Ensure that the butlers pantry and guest floors are clean tidy and wellstocked with amenities and supplies.
• Updates all guest registration details as per Profile Quality standards and properly files all dockets.
• Reports requests work orders and glitch report through Message Box.
• Prepares a comprehensive Itinerary for guests for the duration of their stay as per the specifications and preferences of the respective guests.
• Promotes DHA discovery to all guests.
• Prepare and checkin arrival rooms inhouse guests and departure rooms.
• Completes cashiering transactions in accordance with the hotels credit policies.
• Comprehensive knowledge of the hotel including all departments services and outlets.
• Build a rapport with all inhouse VIP guests ensure guests are recognized and obtain specific individual needs (likes/dislikes) to maintain guest profile and a high level of feedback within the department.
• Maintain privacy and security of inhouse guests and is continually proactive in all areas of operation.
• Up sell rooms/suites/Pool Villas/Royal Pavilion Villas and cross sell all outlets within the property and other Anantara properties.
• Attend the daily briefing sessions.
• Coordinate laundry and pressing collection and delivery.
• Provide a full shoeshine service.
• Offer packing and unpacking services as requested.
• Deliver and place the amenity/gift and newspapers in the villas upon request.
• Special occasion preparation and service of cakes/flowers for the guest.
• Full attendance of guest laundry (i.e. documenting checking sorting and preparing for delivery to the guest Villas in prepared boxes or clothe covers.
• Maintains a full & comprehensive knowledge of the products and services available in the property and other Anantara properties.
• Support and assist Senior Management and perform duties and responsibilities as assigned by Senior Management.

Qualifications :

• High School diploma
• Previous experience in Front Office operations for at least 1 year
• Luxury hotel experience must.
• Passion for excellent service
• Excellent team player and great communication skills

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Fulltime