Customer Service Agent, English Speakers
AED8500 per monthWheely
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About the role
Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs and passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.
A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.
What you will be doing
- Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
- Protect our customer's time by adhering to operational SLAs
- Provide exceptional customer service by adhering to our rigorous luxury communication standards
- Maintain customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly and efficiently
- Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
- Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company
Requirements
Must-have:
- Passion for exceptional customer service
- Experience in a customer-facing role in the luxury service industry
- Excellent interpersonal and communication skills
- The ability to thrive in a fast-paced high volume contact center
- Fluency in both spoken and written English
- Flexibility, to be able to do shift work including nights and weekends, in the office
- Technically proficient
Nice to have:
- Additional languages - French, Arabic
- Experience in a call centre
What we Offer
- Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
- Competitive salary of AED 8,500 per month and quarterly KPI-based bonus
- Private medical insurance
- Best-in-class equipment
- Monthly credit towards Wheely journeys
- Professional development stipend
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Agent, English Speakers in Dubai vacancy
- ...Customer Service Agent Working Hours 8:30 AM to 5:30 PM Weekly Off Sunday Work location- DWC Freezone, Jebel Ali, Dubai Arabic Speakers preferred Position: Customer Service Agent Responsibilities: Customer Service: Daily Input...
- ...We're Hiring: Customer Service Agent (Bilingual – Arabic & English) Salary: AED 7,000 Requirements: ~ Fluent in both Arabic and English (spoken and written) – mandatory . ~2–4 years of customer service or call center experience. ~ Experience...
- ...day in the life of an Associate As an Associate in the Client Service team, you’ll be the link between our clients and the expert... ...school and university. Relevant internship experience Fluent English or C2 level is required Benefits ~ Expect total first-year...
- ...Black Pearl Consult is hiring a Customer Service Agent for a fast-growing, technology-focused organisation in Dubai. The ideal candidate will... .... Strong verbal and written communication skills in English. Experience handling high-volume customer interactions....
- ...Title: Care Contact Center Agent Department: Care Department... ...Contact Center Agent handles customer communication across... ...providing excellent customer service, resolving complaints, maintaining... ...GCC. ~Fluent in Arabic and English, both spoken and written....
- ...Job Description We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Dubai, United Arab Emirates. As the... ...setting Strong written and verbal communication skills in English; Fluency in Arabic, both written and spoken, is...
$15 - $25 per hour
...Position: Customer Service Agent – Remote Travel Date Posted: September 20, 2026 Industry: Travel & Tourism Employment Type: Full Time / Part Time Experience: Customer Service Experience Preferred Qualification: High School Diploma / Bachelor Degree...AED5000 - 6000 per month
...Position: Customer Service Agent Date Posted: 22 September 2026 Industry: Distribution & Warehouse Operations Employment Type: Full Time Experience: Minimum 2 years of experience in the distribution department at Expeditors Qualification: University...- ...memorable and impactful experiences for your customers, for your colleagues and for the planet... ...impressions are everything! As a Guest Service Agent, you will take care of the guests from... ...or a related system. ~ Fluency in English ; additional languages are a plus. ~...
- ...memorable and impactful experiences for your customers, for your colleagues Hospitality... ...What you will be doing: As a Guest Service Agent (Front Office); you will have the... ...and move luggage Proficient in the English language (verbal & written), second language...
- ...professionally. Provide information about hotel amenities, services, and local attractions. Manage room reservations and cancellations... ...or a related field is a plus. Previous experience in customer service or the hospitality industry is preferred. Familiarity...
- ...We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team in Dubai. The successful candidate... ...Representative, Customer Support Executive, Call Centre Agent, or similar role is preferred. Experience handling customer...
- ...Job Description We are seeking a professional and customer-focused Guest Service Agent to join our dynamic front office team in Novotel Dubai Al... ...systems or similar hotel management software ~ Fluency in English (written and verbal) ~ Excellent verbal and written...
- ...hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy... ...PERSONAL ATTRIBUTES Written and verbal communication skills in English Able to develop rapport with Colleagues and Management staff...
- ...memorable and impactful experiences for your customers, for your colleagues and for the planet... .... Position Overview The At Your Service Agent serves as the primary point of contact... ...is an asset . Fluency in English (written and verbal) is essential. Additional...
- ...Arabic Speakers – Your Next International Career Starts in Lisbon, Portugal!... ...passionate about Digital Marketing, Customer Success, and Online Advertising ? Looking... ...? We're looking for Arabic & English-speaking Customer Service Specialists to join a fast-growing...
- ...company in Dubai is seeking a Baggage Services Agent to assist passengers with baggage-related... ...journey. The ideal candidate should be customer-focused, organized, and comfortable... ...an advantage. Good verbal and written English communication skills. Strong customer...
AED5000 per month
...influence how the business, product, and customer experience are built from the ground up.... ...audits, coaching loops, calibrations, and agent scorecards Track top contact drivers and... ...WHAT WE'RE LOOKING FOR Customer service leadership experience in marketplaces or...- ...modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest... ...of our operations. As a Royal Service Agent, your attentiveness and commitment to... ...communication skills. ~ Proficient in the English language (verbal & written), Arabic...
- ...We are looking for a professional, friendly, and customer-focused Customer Service Executive to join our Rent A Car team in Dubai. The ideal candidate... ...and customer service skills. Good command of English; Arabic or other languages are an advantage. Basic knowledge...
- ...A reputable company is seeking a friendly, professional Customer Service Representative to assist customers, address inquiries, and deliver excellent service. Freshers are welcome to apply. Responsibilities Respond to customer inquiries via phone, email, and chat...
- ...us on our success journey. Job Description As a Customer Service Advisor, you will play a critical role in ensuring customer satisfaction... ...or call centre roles Strong communication skills in English, both verbal and written. Arabic is a plus. What you will...
- ...the objective to win new clients by providing premium consulting services. Key Responsibilities: Convert leads generated through... ...negotiation, and relationship-building skills. Proficiency in English; knowledge of additional languages are a plus. High...
- About the Role We are looking for a Chinese & English-speaking Sourcing Agent / Translator based in the UAE to support our procurement, supplier... ...manufacturers, suppliers, products, materials, and services from China. * Research suppliers through platforms such...
- ...About the Job: An opportunity has arisen for a Tenant and Customer Relations Manager to join Dubai Holding Asset Management. The... ...this role include: · Manage tenant relationships and customer service activities across the assigned asset, ensuring compliance with...
- ...Description Customer Service Coordinator – Supply Chain | The Estée Lauder Companies Are you passionate about delivering a great customer experience and interested in working behind some of the world’s most iconic beauty brands? We are looking for an energetic...
- ...Three Lines Shipping is looking for a Customer Service Executive to join its freight forwarding team. The ideal candidate should have UAE freight forwarding experience with strong knowledge of shipment handling, customer coordination, and logistics operations. This...
- ...Al Salehi is looking for a motivated and customer-focused Customer Service Representative to join its team in the UAE. The ideal candidate should have a technical background with strong communication skills and the ability to provide excellent customer support throughout...
- ...all guest requests received for internal services, including Room Service orders, as per... ...promptly and confidentially. Treat customers and colleagues from all cultural groups... ...preferred. • Strong communication skills in English (additional languages are an advantage)...
- ...contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas,... ...Previous experience in hospitality or customer service, preferably in a luxury hotel or... ...related fields is a plus. Proficiency in English; additional languages such as Spanish, French...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Agent, English Speakers. Be the first to apply!
